Membership Services - Front Desk

M-F: Morning Shift

The DeLand Family YMCA is looking for outgoing, friendly individuals for our Front Desk. Applicants must have positive relationship building skills, provide excellent customer service and be positive role models and communicators.

YMCA Employee Perks:

• Free YMCA Membership
• Ability to enroll in 403(b) Retirement Savings Plan from day one of employment
• Discounted YMCA Programming

Core Functions:

● Relationship Building – Engage in active listening with members in order to build relationships, understand individual’s goals and interests, and take the initiative to assist in the achievement of those goals.

● Customer Service Excellence – Provide excellent customer service and positive communication to all customers, including but not limited to, members, participants, guests, volunteers, and fellow employees, by listening first and responding to their needs in a safe and effective manner.

● Role Model– Model and encourage the development and practice of the YMCA character values (Caring, Honesty, Respect and Responsibility), performing all assigned duties with energy and enthusiasm. Abide by all personnel policies and guidelines, follow all reasonable directives issued by leadership, and uphold rules, regulations and safety standards associated with the YMCA.

● Annual Support Campaign – Provide support for the annual campaign and other special events when possible and as directed.

● Risk Management – Remain familiar with risk management procedures in the YMCA facility, which include but are not limited to: swimming pool rules and procedures, current CPR/AED and First Aid certification, child abuse prevention, and understanding specific responsibilities during fire, hurricane, tornado, or other emergency situations.

Job Specific Functions:

• Greet members with exceptional customer service, both in person and over the phone. Answer questions and provide accurate membership and program information.
• Provide and track tours of the facilities and programs. Promote, sell and accept membership and registration documents.
• Collect, document and reconcile money collected during shift.
• Respond to customer complaints and work toward a mutually satisfying solution.
• Help ensure that the Member Services area and lobby are presentable and safe at all times.
• Model and encourage the development and practice of the Y character values (Caring, Honesty, Respect and Responsibility)
• Other duties as assigned.

Prerequisites:

Minimum Age: 18

Education: HS/Equivalent

Certifications: CPR/First Aid within 30 days of hire.

Experience: Previous customer service experience preferred.

Pre-hire drug test and criminal background screening are required.

Drug Free Environment

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Retirement plan

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• First Aid Certification (Preferred)
• CPR Certification (Preferred)

Work Location: In person