Membership Sales And Service Representative

Job Title: Club Experience Advisor
Job Purpose

• Inspire members and prospects to live a healthy way of life by encouraging their involvement with fitness through membership options, programs, and Services.
• Increase membership base by enrolling new members and maximizing retention.
• Assist members with account maintenance and articulate an extensive knowledge of Club Fit membership options, products, and Services.
• Generate revenue for the Club through honest and enthusiastic membership and program prospecting, Sales and genuine hospitality.

Operations
Manage Sales:

• Provide effective membership and program information to guests, determine their needs, and wants, and match those needs and wants with the appropriate programs and membership options.
• Generate at least two new corporate contacts per quarter demonstrating a commitment to embracing the neighborhood.
• Thoroughly understand prospect inquiries regarding using the club to determine the best membership or program options.
• Contribute to meeting and exceeding established monthly goals in Membership Sales, base, and revenue.

Prospect Management:

• Greet all inquiries in a friendly and professional manner by responding attentively and promptly to inquiries and suggestions.
• Ensure prospect information is submitted accurately and in full, into the system for appropriate follow-up and mailings.
• Obtain the registration information of non-member participants to follow up with them to explain additional club offerings, including membership.
• Conduct prospect calls and schedule appointments as directed each month by Executive Club Experience Director
• Complete timely follow-up for all prospects according to systems outlined in training manual.
• Get referrals from existing membership base and while prospecting leads.
• Achieve Club team goals through persistent and enthusiastic outreach.
• Manage database of prospects, program participants and members to ensure follow up, integration, hospitality, and opportunities for future sales potential.
• Monitor guest registration procedures set forth by the Director to generate more Membership Sales and increase guest fee revenue.

Account Management:

• Complete all agreements and registration forms accurately and promptly.
• Follow up regularly and professionally with new program and membership participants to ensure they are properly integrated into their new endeavor at Club Fit
• Proactively engage all members and guests. Build strong relationships with members and staff.
• Process membership account changes and program registration changes within a timely manner.
• Maintain member's financial information and club database records confidential.
• Assist with Accounts Receivable collection to ensure records are accurate and clearly communicated.
• Assist with monthly freeze processes and membership renewal processes.
• Ensure accuracy of monthly reporting by assisting with review and calculations
• Maintain up to date records including scanning of new contracts and notices.
• Ensure all new members are set up on the Club Fit App and well versed in the benefits and functions.

Communication:

• Keep financial information and club database records confidential.
• Spend time throughout the club interacting with members, ensuring that the members are certain that we care about their well-being.
• Keep channels of communication with co-workers and management open; demonstrate a commitment to embracing the neighborhood.

Department Strategy and Planning

• Deliver service that convinces members we care about their well-being.
• Assist those interested in signing up for the Rewards program or Business Board by submitting proper paperwork and maintaining follow-up to encourage local partnerships.
• Perform other duties as assigned.

Professional and Technical Knowledge

• Bachelor's degree in business related field
• Ongoing Club Fit Training in 1Huddle
  • Blood borne Pathogens, Emergency Response Protocol (ERP), Sexual Harassment, Cyber Security

• Other:

• Attend educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices.
• Have a working knowledge of the memberships, programs and Services offered in each department.
• Demonstrate proficiency in membership systems, including agreement management, profile management and account status.
• Maintain proficiency in MS Office: Outlook, Excel, Word
• Remain up to date with Sales and billing software.

Team Work

• Accomplish related results as needed and participate in projects and administrative tasks as directed by the Executive Membership Sales and Club Experience Director
• Expected to report to work based on schedule.
• Contribute to team and Club Fit goals.
• Attend Club Fit events and community outreach events to promote club services.
• Participate in brainstorming as part of the group and individually to generate and initiate innovative ideas for promotions to increase club revenue.

Job Requirements
Ability to:

• Sit for extended periods of time.
• Lift 10 lbs
• Understand and communicate both verbally and written in English.
• Follow job related directions.
• Think independently and suggest effective solutions to potential challenges.
• Work a flexible schedule as required by business needs.
• Understand and comply with all company safety policies and their requirements.
• Attend training meetings as scheduled.

Reporting Structure
• Direct Line to Executive Membership Sales and Club Experience Director
Pay Range
Full time, hourly: $44,000 - $65,000 (Includes base salary and bonus)
Club Fit is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Applicants must be at least 18 years old or if not, provide proof of eligibility to work and have a legal right to work in the United States. This job posting describes the general requirements for the position and is not a complete statement of duties, responsibilities of requirements. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Other details

• Pay Type Salary
• Min Hiring Rate $44,000.00
• Max Hiring Rate $65,000.00

Apply Now