Member Services Rep - Full Time - Overnight

Position: Member Services Representative - Full Time - Overnight Hours

FLSA Status: Non-Exempt (Hourly)

Reports to: General Manager

Special Requirements:

• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.
• Must be available 3rd Shift Overnight

SUMMARY DESCRIPTION

The Member Services Representative is responsible for creating a positive “Judgement Free” member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • o Answering phones in a friendly manner and assist callers with a variety of questions.
  • o Checking members into the system.
  • o New member sign-up.
  • o Taking prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Perform cleaning duties as required to maintain neatness and cleanliness of the club
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.
• Close Shift for that business day.
• Create bank deposit for next day.

QUALIFICATIONS / REQUIREMENTS

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

• Must be able to work 3rd shift (overnight)
• Must be 18 years of age or older
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• A passion for fitness and health
• Upbeat, professional and positive attitude
• Punctuality and reliability and must.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

ENVIRONMENT: Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

PHYSICAL: Primary functions require sufficient physical ability and mobility to walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; occasionally to lift, carry, push, and/or pull moderate amount of weight (up to 50lbs); and to verbally communicate in person or on the phone to exchange information. Must maintain physical ability to administer CPR in the event of medical emergency.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.