Address
Form of workGENESIS HEALTHCARE SYSTEM
In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an 'owner' of Genesis and keep our patients at the center of everything we do - always.
Position Details:
Work Shift:
Day Shift (United States of America)
Scheduled Weekly Hours:
40
Department:
Genesis Employees Credit Union
Genesis Employee Credit Union is located in Zanesville, Ohio.
Overview of Position:
Performs a wide range of Credit Union duties including providing assistance to members and overseeing Credit Union functions while ensuring compliance with local, state, and federal regulations. Responsible for various areas of the Credit Union that may include, but are not limited to, teller transactions, loan processing, new account opening and answering telephone calls.
ESSENTIAL DUTIES
1. Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union in a courteous and professional manner and provide prompt, efficient, and accurate service to members and external customers in-person, by-telephone, and/or by mail.
2. Promote credit union products and services based on member needs as determined from member conversations while supporting department scorecard goals.
3. Maintain current knowledge of all credit union services, products, and policies while keeping the highest level of professionalism and confidentiality at all times.
4. Counsel members on interest rates and cross-sell services offered at the credit union.
5. Oversees a variety of projects assigned by the manager or director.
6. Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and records all transactions correctly.
7. Cashes checks and pays money from savings and checking accounts upon verification of signatures and customer account balances. Inspects all checks, money orders, savings withdrawals, and so forth to determine their negotiability.
8. Receive, sort, and process mail transactions as necessary.
9. Performs loan interviews, processes loan closing documents and closes loans with members.
10. Opens new share accounts and certificates, which includes; ordering checks, verifying eligibility, checking for appropriate signatures, filing cards, mailing welcome letters, etc., Type, laminate, and deliver membership cards, and assist members with ATM and Debit Card orders, reissues, cancellations, PIN resets.
11. Process skip-a-pay payments.
12. Assist members with wire transfers, skip-a-pay payments and requests, payroll deduction forms, account closures, etc.
13. Assist Operation Manager with discrepancies and complaints. Make corrections and refunds on accounts if necessary and as permitted.
14. Check accuracy of deposit and loan applications/documentation. Ensure each account is properly documented, closed, disbursed, coordinated, and filed as necessary. Notify loan officer or account opener of any discrepancies.
15. Review delinquency notices for accuracy and mail them as appropriate.
16. Performs other functions as assigned.
The following job duties may be assigned to a Member Service Representative as needed by the Credit Union Manager:
17. Works with manager to research and develop creative marketing strategies to build credit union membership (as assigned by manager)
18. Prepares various marketing documents and brochure mock-ups for Genesis employees, and other local businesses (as assigned by manager)
19. Works with Genesis department leadership to find available times to attend department meetings or other opportunities to have direct contact with employees. (as assigned by manager)
20. Effectively uses sales skills to communicate benefits of credit union membership to potential new individual and business customers. (as assigned by manager)
QUALIFICATIONS
1. High School diploma or GED required
2. Minimum one year of experience in related field.
3. Strong analytical and problem solving skills.
4. Good interpersonal and communications skills.
5. Good organizational skills.
6. Familiar with a PC and computer software and other various office equipment such fax, copier, and calculator.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role...connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3. Promotes Patient and Employee Safety
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Employee is regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with the hands and arms, and taste or smell.
2. Employee is occasionally required to move to climb, balance, stoop, kneel, crouch or crawl.
3. Regularly lift or move up to 10 pounds; frequently lift or move up to 25 pounds; and occasionally lift or move up to 50 pounds.
4. Special vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.
In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an 'owner' of Genesis and keep our patients at the center of everything we do - always.
Position Details:
Work Shift:
Day Shift (United States of America)
Scheduled Weekly Hours:
40
Department:
Genesis Employees Credit Union
Genesis Employee Credit Union is located in Zanesville, Ohio.
Overview of Position:
Performs a wide range of Credit Union duties including providing assistance to members and overseeing Credit Union functions while ensuring compliance with local, state, and federal regulations. Responsible for various areas of the Credit Union that may include, but are not limited to, teller transactions, loan processing, new account opening and answering telephone calls.
ESSENTIAL DUTIES
1. Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union in a courteous and professional manner and provide prompt, efficient, and accurate service to members and external customers in-person, by-telephone, and/or by mail.
2. Promote credit union products and services based on member needs as determined from member conversations while supporting department scorecard goals.
3. Maintain current knowledge of all credit union services, products, and policies while keeping the highest level of professionalism and confidentiality at all times.
4. Counsel members on interest rates and cross-sell services offered at the credit union.
5. Oversees a variety of projects assigned by the manager or director.
6. Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and records all transactions correctly.
7. Cashes checks and pays money from savings and checking accounts upon verification of signatures and customer account balances. Inspects all checks, money orders, savings withdrawals, and so forth to determine their negotiability.
8. Receive, sort, and process mail transactions as necessary.
9. Performs loan interviews, processes loan closing documents and closes loans with members.
10. Opens new share accounts and certificates, which includes; ordering checks, verifying eligibility, checking for appropriate signatures, filing cards, mailing welcome letters, etc., Type, laminate, and deliver membership cards, and assist members with ATM and Debit Card orders, reissues, cancellations, PIN resets.
11. Process skip-a-pay payments.
12. Assist members with wire transfers, skip-a-pay payments and requests, payroll deduction forms, account closures, etc.
13. Assist Operation Manager with discrepancies and complaints. Make corrections and refunds on accounts if necessary and as permitted.
14. Check accuracy of deposit and loan applications/documentation. Ensure each account is properly documented, closed, disbursed, coordinated, and filed as necessary. Notify loan officer or account opener of any discrepancies.
15. Review delinquency notices for accuracy and mail them as appropriate.
16. Performs other functions as assigned.
The following job duties may be assigned to a Member Service Representative as needed by the Credit Union Manager:
17. Works with manager to research and develop creative marketing strategies to build credit union membership (as assigned by manager)
18. Prepares various marketing documents and brochure mock-ups for Genesis employees, and other local businesses (as assigned by manager)
19. Works with Genesis department leadership to find available times to attend department meetings or other opportunities to have direct contact with employees. (as assigned by manager)
20. Effectively uses sales skills to communicate benefits of credit union membership to potential new individual and business customers. (as assigned by manager)
QUALIFICATIONS
1. High School diploma or GED required
2. Minimum one year of experience in related field.
3. Strong analytical and problem solving skills.
4. Good interpersonal and communications skills.
5. Good organizational skills.
6. Familiar with a PC and computer software and other various office equipment such fax, copier, and calculator.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role...connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3. Promotes Patient and Employee Safety
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Employee is regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with the hands and arms, and taste or smell.
2. Employee is occasionally required to move to climb, balance, stoop, kneel, crouch or crawl.
3. Regularly lift or move up to 10 pounds; frequently lift or move up to 25 pounds; and occasionally lift or move up to 50 pounds.
4. Special vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.
