This is a fully-remote position reporting to the Assistant Manager, Member Experience Center. The minimum and maximum salary range for this position is $23.96 to $35.94 in California. The target starting good-faith hourly rate is between $23.96 and $29.95.
- Build relationships with members and identify opportunities to refer credit union products and services.
- Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best Member Experience possible.
- Assist members with inquiries regarding their accounts, products, and services, including online banking and other digital services.
- Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services.
- Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels.
- Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services.
- Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options.
- Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals.
- Perform other duties as assigned.
At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership +Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.
- High School Diploma, G.E.D. or equivalent. Work-related experience or related college degree preferred.
- Strong written and verbal communication skills.
- At least two years of experience operating in a Financial Services Representative or Member Service Representative type capacity at a full-service financial institution.
- The ability work overtime from time to time as required.
- Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Episys).
Our Benefits and Perks
- Rich healthcare benefits and retirement plans, including profit sharing opportunities.
- Market competitive pay and bonus earning potentials.
- Generous time off plans, including PTO, Sick time, holidays, Volunteer Time off, Paid Parental Leave and more.
- Robust Learning and Development programs to support personal and professional growth.
- Tuition and Education reimbursement program up to $5,250 annually.
- Commitment to DEIB (Diversity, Equity, Inclusion and Belonging) and opportunities to help make an impact on the communities.
- Employee-only financial readiness offerings (discounts on loan rates and fee waivers).
- Various stipends and accommodations to support an agile work model.
- Meaningful wellness programs through CALM subscription and employer-paid EAP as well as Fitness Reimbursement.
- Unlimited referral bonus earning potential up to $5,000.
- Team building and cross functional events throughout the year, and more!
Who We Are