Medical Spa Assistant Manager

Job description

Medical Spa Assistant Manager Job Description:

The Assistant Manager is a part of the decision-making team that helps the business continuously grow and improve. They have knowledge of the business’s operational procedures and are responsible for implementing strategies and processes to help the business thrive. Above all, they ensure every patient experience excellent patient care and service. The Assistant Manager is to assist in supervising all day-to-day operations to assure that all operations are performed in accordance with BHRC standards, policies and procedures.

Job Duties, Responsibilities and Capabilities:

General

· Keeps management promptly and fully informed of all issues (e.g., problems, unusual matters of significance, and positive events).

· Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Beverly Hills Rejuvenation Center policies and procedures.

· Maintain a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

Financial

· Accountable for meeting all sales goals

Client Service

· Ensure positive client service in all areas

· Assist in responding to complaints, taking any and all appropriate actions to turn dissatisfied clients into return clients

Operational Responsibilities

· Meet weekly with the Manager and other decision-makers within BHRC

· Accountable for all facility maintenance and cleanliness

· Ensure all services are rendered in accordance with BHRC policies and procedures

· Ensure all patients receive proper consultation and treatment recommendations based on their individual skin needs and desired outcome

· Ensure that proper security procedures are in place to protect employees, clients, and company assets.

· Ensure accurate inventory reports and enforce inventory control procedures

· Ensure a safe working and client environment to reduce the risk of injury and accidents. Complete incident/accident reports promptly in the event that a client or employee is injured or the patient has an adverse reaction to a product or treatment.

· Manage all daily activities involving staff and patient care assuring the highest level of care and service for all patients.

· Assist in investigating and resolving complaints concerning services.

Personnel

· Assist in providing direction to employees regarding operational and procedural issues

· Conduct orientation as laid out in the BHRC onboarding process

· Assess training needs and schedule training appropriate for each staff members needs

· Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews

Marketing

· Create monthly specials in collaboration with upper management and marketing

· Monitors competition by gathering current marketplace information on pricing, products, and new products

· Hold special events in collaboration with vendors

· Convert patient leads into clients. Ensure all client leads are promptly contacted and proper follow up is completed and recorded

Assistant Manager’s Daily Responsibilities:

· Ensure all patients receive excellent patient care and service

· Prepare reports and submit to upper management for review

· Assure all staff is on point with their assigned duties

· Review clinic schedule to assure all appointments are scheduled correctly ie with the right providers, for the right amount of time, etc. Make changes as needed.

· Assure accuracy of all cash payments and deliver to the manager

· Conduct inspections of the center for cleanliness and condition.

· Constantly communicate with your clinic staff

· Resolution of customer complaints

· Generate money-saving ideas and submit them to the upper management

· Complete inventory count and resolve all discrepancies

· Ongoing assessment of staff training needs. Provide appropriate training for all staff

· Promote an organized, positive, and motivating work environment.

· Assure all new client leads are responded to in a timely manner and a full conversion funnel is in place and followed

Job Type: Full-time

Salary: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Medical Spa/ dermatology: 1 year (Required)

Work Location: In person

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person