Medical Secretary - Dr. Hansen

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Now more than ever.

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Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

 the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Medical Secretary

Full-Time

Overview:

Hospital for Special Surgery, #1 in Orthopedics for the last 14 years, is currently looking for an experienced and energetic Full time Medical Secretary for one of our HSS multi-provider practice at NYP. This multi-provider practice specializes in foot & ankle, hand & upper extremity, sports medicine, metabolic bone and trauma. In this role you will provide comprehensive administrative support to several HSS physician practices and contribute to an environment of clinical excellence.

The right candidate for this role, will provide support for the operations of the medical offices. This includes, but is not limited to, answering phones, scheduling patient appointments, surgical booking; obtain authorizations/certifications for treatments and diagnostic procedures, patient check-in/out, including copay collection, scanning documents into the EMR, and any additional tasks as assigned.

Competencies/skills:

• Experience with Epic Medical Records System required; strong computer skills required as well
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to follow through with tasks to completion
• Strong organizational and problem-solving skills
• Ability to multitask in a fast paced environment
• Ability to effectively and accurately follow directions or instructions
• Ability to work collaboratively as part of a team; offers to help coworkers when needed
• Detail-oriented
• Ability to escalate issues appropriately
• Consistently displays a positive attitude towards one’s work and work environment
• Knowledge of healthcare and health insurance, required
• Familiarity with medical terminology and general office protocol required.
• The ability to type 45-60 words per minute and exceptional organizational strengths is required. 
• Must be proficient in Microsoft Word, Excel, and PowerPoint.
• Answer telephone including 4500 line, route callers, take messages and provide routine information to callers in a professional and efficient manner
• Schedule patient appointments and other ancillary tests as directed by physician
• Perform full registration
• File medical documentation and patient charts where applicable
• Create, scan, file, and prepare patient charts in anticipation of office hours where applicable
• Obtain results/outside notes prior to patients’ appointments and scan/file them accordingly in charts
• Scan medical records into individual patient accounts within EMR system
• Confirm patient appointments via confirmation system report
• Retrieve messages frequently from voicemail and return messages by the end of business day
• Patient check out

To qualify you must have a High School Diploma or equivalent (Associates Degree preferred), and at least two years of related MD office/healthcare experience.