Medical Secretary

The Secretary/Medical Receptionist will be responsible for, but not limited to the following: Scheduling patient appointments, Registering and checking-in patients, answering the telephones, distributing faxes, scanning and attaching documents to the EMR, managing the providers schedules, answering the telephones, distributing the faxes, providing excellent customer service to both the providers & patients, and ensuring a smooth flow from the entrance to the exit for all guests at our Practice.

Primary Responsibilities:

• Schedule appointments in the 10e11 eCR system using the corresponding visit type with a goal of optimizing productivity for all providers, for both in person and telehealth visits.
• Respond to emails/calls from clients and staff concerning schedule changes
• Maintain a friendly, positive demeanor over the phone and answer all questions asked.
• Schedule and confirm appointments for intake, and treatment on the appropriate provider’s calendar
• Obtain and verify insurance eligibility prior to appointment.
• Make sure patient demographic information is up to date.
• Alert counselors and providers when the patient has arrived for check-in
• Work with medical staff to coordinate appointments for physical intakes, annual physicals, reinstatements and transportation
• Reconcile provider calendars at the end of day; reschedule no-shows and provider cancellations with a goal of rescheduling within the same week if applicable.
• Ensure follow up appointments are scheduled as requested by provider
• Answer phone calls and route messages to appropriate staff
• Perform other tasks and special projects as assigned by the direct supervisor.

Qualifications:

• High School graduate or Equivalency Diploma
• Spanish speaking preferred
• Experience working with a substance abuse population preferred.
• Computer proficiency; Windows, Microsoft Word, etc.; previous EHR experience preferred.
• Exceptional customer service and phone etiquette, excellent written and verbal communication skills.
• Must be able to have compassionate attitude towards clientele.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Knowledge of medical office management systems and procedures.
• Excellent time management skills and ability to multi-task and prioritize work.
• Social perceptiveness and service oriented.
• Must be able to maintain the normal standard of ethics, conduct and organizational policies in job related activities.
• Willing to modify plans and behavior when necessary to meet a goal.
• Must be able to establish priorities and a course of action for handling multiple tasks.