Medical Scheduler

Synergy Medical Solutions, LLC is a leading service provider for Video Ambulatory EEG's. Our headquarters are in Fort Lauderdale, Florida and service areas are rapidly expanding throughout the country!

Job Title: Medical Scheduler

Department: Administrative

Job Duties:

• Schedule EEG appointments for patients, including routine and specialized EEG tests.
• Maintain a detailed and organized schedule, optimizing appointment slots for EEG tests.
• Continuously monitor and adjust schedules to accommodate urgent cases, emergencies, and last-minute changes.
• Handle appointment cancellations and rescheduling requests while optimizing scheduling efficiency.
• Act as the primary point of contact for patients, answering their inquiries, providing information about the scheduling process, and ensuring the highest level of customer service.
• Confirm scheduled appointments and send reminders to patients through various communication channels.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate staff member.
• Verify and update patient information, including contact details, insurance coverage, and demographic data, during the scheduling process.
• Gather and enter patient information into the electronic health records (EHR) system for new patients, ensuring accuracy and completeness of data.
• Maintain accurate patient records and verify patient information, including contact details, insurance, and medical history.
• Collaborate with the EEG technologists and clinical team to ensure smooth patient flow and timely test completion.
• Adhere to patient privacy regulations, such as HIPAA, when handling patient records and scheduling information.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent
• A proven track record in medical logistics and supply chain management (Strongly Preferred)
• Strong attention to detail, organizational skills, and the ability to maintain scheduling accuracy.
• Excellent communication and interpersonal skills to interact with patients and the ability to collaborate effectively with a team.
• Ability to work effectively and efficiently with minimal direct supervision.
• Ability to handle multiple tasks simultaneously and work in a fast-paced healthcare environment.
• Knowledge of medical terminology and healthcare office procedures.
• Understanding of healthcare compliance and patient privacy regulations, particularly HIPAA.
• Compassion, empathy, and a commitment to providing exceptional patient care.
• Prior experience in medical scheduling or healthcare administration is a plus.

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid sick time
• Paid training
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Work Location:

• In office

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.