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SalaryJob Summary:
This job is responsible for scheduling and pre-registering appropriate procedures with callers at any outpatient offices for all the modalities in a friendly and professional manner. In this role you will have communication with outside offices, provider offices, insurance companies, and patients. All interactions must be professional and courteous. The Scheduler position must be at their desk and ready to handle high call volumes. A top candidate has knowledge of commonly used concepts, practices, and procedures within call center/healthcare environment. This employee will rely on instructions and pre-established guidelines to perform the functions of the job. You will work under immediate remote supervision.
Pay and Benefits:
New employees to this role can expect to be offered $18.66 - $22.20 per hour based on relevant experience, skills, and abilities.
TRA additionally offers eligible employees full medical, dental and vision benefits, a robust 401K package (with an automatic employer contribution), 17 days of PTO for all eligible new employees, 9 paid holidays, as well as a consistent compensation growth path, profit sharing, continuing education reimbursement by position, and more!
Location: This is 100% remote role. TRA will provide all work equipment and remote training.
*** Please note we can only accept candidates from the following states: Alabama, Arizona, Georgia, Idaho, North Carolina, Texas, Utah, and Washington. If you do not live in one of these states, we cannot consider you for hire. ***
Schedule: Monday – Friday 9AM – 5:30PM (Pacific Time)
About TRA Medical Imaging
TRA Medical Imaging is a premier, physician-owned and physician-led radiology practice with a 100+ year history of serving the communities of the South Puget Sound region. TRA takes pride in diversity and inclusion, a philosophy that aligns well with our Pacific Northwest values.
We are led by a progressive group of approximately 100 sub-specialized radiologists who take pride in delivering high-quality, patient-centered care while fostering a practice culture intended to feel more like a family than a corporation.
Why Choose TRA Medical Imaging
TRA is an independent, stable, and diversified practice with a broad clinical and geographic footprint. Our governance structure is transparent, democratic and equitable with an unwavering commitment to physician leadership and autonomy. As part of that promise, TRA welcomes employee participation and collaboration and is committed to providing personalized professional development opportunities.
Our commitment to culture is evidenced by our certification as a great workplace by the independent analysts at Great Place to Work and embodied by our mission statement: Trust our family to care for yours. TRA has been the respected provider of excellence in medical imaging in the South Sound since 1918. Join our team as we write the next 100 years of the TRA story.
Want to learn more about TRA’s commitment to patients, employees and our community? Visit https://www.tranow.com/about/careers/ and explore your future with us today!
Essential Job Functions:
- Duties include managing multiple phone lines, practicing superior customer service in a teamwork environment, and communicating professionally with other medical facilities.
- Assists referring physician offices in scheduling patients for appropriate procedures.
- Assists patients in scheduling appropriate procedures, using correct CPT code based on referral.
- Obtains information about prior procedures for pre-registration and the medical records department.
- Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process.
- Obtains appropriate patient insurance and demographic information.
- Provides the customer with prep and other appointment instructions.
- Manage and direct calls using centralized phone system for all TRA Medical Imaging and TRA Medical Imaging-affiliated outpatient sites.
- Take equal volumes of all incoming calls per scheduler and be ready to take a call at all times during work schedule.
- Follows all compliance and insurance requirements for restricted procedures and ensures appropriate clinical information is available or waiver is available for signature.
- May work closely with technologists and other staff to make sure accurate exam and clinical information is obtained and entered.
- Researches authorization requirements for restricted procedures and ensures appropriate authorizations are in place.
- Provides referring physician offices and/or patients with appropriate prep instructions for the scheduled procedure.
- May enter referrals into the computer system as they are faxed to our office. Compares scheduled exam against referral.
- Routine office administration procedures including typing, sorting and reviewing referrals, faxing and keeping workstation area clean and organized.
- Schedule and confirm interpreter services when needed. Utilize phone interpreter services when needed.
- Make confirmation calls when needed.
- Double check for accuracy of the data entered.
- Keeps current on procedures performed.
- Check work e-mail daily.
- Maintain confidentiality of all center and patient information at all times, as required by facility policy and HIPAA guidelines.
- Follow the center exposure controls plan for blood borne and airborne pathogens.
- Perform all other related duties as assigned.
Qualifications:
Education/Work Experience
- High School diploma or GED required.
- A formal medical terminology class or equivalent medical office experience is required.
- At least 3 years of Medical Office experience required.
Job Knowledge/Skills
- Knowledge of scheduling processes.
- Knowledge of billing/insurance requirements or restrictions for procedures.
- Basic knowledge of radiology procedures, including general x-ray, DEXA, ultrasound, mammography, CT, MRI, Nuclear Medicine, PET, Fluoroscopy, IR and special procedures.
- Know the preparations for all of the exams performed and the safety guidelines involved with each exam.
- Understand the RIS system and specifically the scheduling module recognizing the company’s multiple locations.
- Understand insurances and know which exams require prior authorization and schedule accordingly.
- Ability to provide geographical directions to all outpatient locations.
- Ability to understand all applications used to provide the practice with referrals from medical facilities.
- Ability to organize, multi-task and coordinate.
- Ability to correctly pronounce and spell medical terms.
- Solid analytical and technical skills.
- Able to use all related hardware and software.
- Ability to demonstrate effective customer service skills.
- High level of interpersonal skills to handle sensitive and confidential information, situations, and documentation.
- Ability to work effectively in teamwork environment and have respectful behavior while working as a team with co-workers.
- Communicate professionally with other medical facilities, patients, and customers.
- Ability to manage multiple tasks and carry out instructions effectively.
- Must possess excellent verbal communication skills and organization skills.
Physical Requirements
Work is classified as sedentary in physical requirements. Requires the ability to lift/carry 1-5 pounds frequently, occasionally 10 pounds maximum.
Mental Requirements
Work requires high attention to detail and the ability to handle mentally stressful situations. The ability to maintain high level of sensitivity towards confidential information is also required.
Working/Environmental Conditions
Work environment consists of normal office or administrative working conditions.
