Surgical Scheduler

Description

Surgical Scheduler

Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.
A Brief Overview
Coordinates and schedules surgeries and physician consults for patients via telephone, in person, through inpatient prescription and electronic means. Responsible for performing clerical receptionist duties in accordance with practice and hospital policies and procedures
What you will do

• Accurately schedule, pre-screen and pre-register patients for practice
• Assume a large volume of phone duties involving scheduling and rescheduling appointments for physician’s offices, outpatients and clinic patients
• Thoroughly and clearly explain proper preparation for exams for patients who are scheduled via telephone or in person
• Collect payment for services rendered. Responsible for daily assessment of super bills
• Process all requisitions and necessary paperwork for exams. Verifies pertinent patient information
• Enters patient information into the computer system. Assures that correct information has been entered at every visit
• Obtain completed registration forms for new patients and updates demographic profile at each visit
• Reschedule call back patients and create new appointments as applicable
• Respond to phone requests. Assists patients and notifies appropriate staff of priorities
• Answer messages in a timely manner. Activates and deactivates phone services
• Explains the outpatient registration process to the patient during scheduling encounters
• Verifies insurance and obtains authorizations when indicated. Follow all established protocols for necessary authorizations. Obtains pre- authorizations for procedures
• Reviews superbills for dx, procedure codes & MD signatures
• Performs duties in an independent manner with little need for direct supervision
• Maintains and respects confidentiality
• Reports any suggestions or positive changes to the supervisor
• Shows appropriate respect and professionalism to patients, co-workers, supervisors and physicians
• Must be able to work effectively as a member of a multidisciplinary team to ensure that quality service is provided to clients and physicians
• Utilizing any or all Hospital provided equipment and/or safe work procedures; employees shall be required to lift all objects as is practicable
• The employee must be able to perform the physical requirements of this job, including but not limited to, standing, walking, reaching with arms and hands, climbing, balancing. Must be able to stoop, kneel and/or crouch
• Performs other duties as assigned.

Education Qualifications

• High School Diploma Graduate or equivalent experience Required

Experience Qualifications

• 1-3 years One to three years of hospital or physician office experience Required

Knowledge, Skills, and Abilities

• Strong computer and communication skills

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.