Medical Receptionist/Office Assistant

We are a Holistic Psychiatric Practice based in the Northwest part of Houston. We specialize in All mental health problems, depression, anxiety, ADHD and also TBI. We are dedicated to enriching our patient’s mental health with a holistic life approach, providing unparalleled treatment to our patients.

The Patient Coordinator is the first point of contact for our patients. As such, the Patient Coordinator is integral to shaping the patients’ first impression of the organization.

This role requires discretion, good judgment, and a pleasant and professional manner. We are looking for a passionate Patient Care Coordinator that also specializes in insurance verification of benefits and eligibility (VOBE) to join our team. PCC should be customer service oriented to provide a centralized process for the company. We are looking for a candidate that can display compassion and the ability to address any matter with professionalism and sensitivity.

We strive to provide a comfortable environment to employees and patients both. Our motto is “Happy Employees and Happy Patients.”

Job Responsibilities

Answer patient calls, emails and questions, including finding insurance benefits online or by calling the insurance companies.

Discuss cost of service, insurance coverage, and payment options with the patient.

Calculate and collect patient responsibility on the day of the appointment.

Maintain patient confidentiality as per HIPPA guidelines.

Respond to all incoming emails, faxes, and voicemails in a timely manner.

Schedule patient appointments and answer any pre-visit questions.

Convey messages to providers in a timely manner.

Fax patient lab and imaging orders as needed

Scanning and uploading medical records in EHR

Maintain Patient Forms and Materials under HIPAA guidelines

Maintain a clean office and reception area

Work closely with management to assure smooth patient flow and perform other duties as assigned.

Ensure compliance with professional standards & regulatory requirements.

Work as a team player to ensure each patient receives the best service possible.

Scan documents into patient charts. E-fax patient notes to other providers.

On as needed basis, assist care team with setting goals for quality assurance and best practices.

Collaborate with team members to ensure efficiency and strong communication and escalation of issues and/or enhancements

INSURANCE VERIFICATION EXPERIENCE IS REQUIRED: Experience in verifying insurance benefits online and verifying the information about deductible, copay, co insurance is a must for applying for this job

Knowledge of BILLING EXPERIENCE IS A PLUS.

Self-starter who can work in an unstructured environment, independently or in collaboration with a team.

Inherent flexibility in demeanor with a positive can-do attitude and an entrepreneurial spirit.

Ability to prioritize and multi-task efficiently while balancing a large work volume.

Demonstrated ability to effectively communicate both verbally and written.

Possess strong organizational and follow up skills with an ability to work well under pressure

Ability to develop effective working relationships across the organization.

Experience in healthcare setting is MUST, reference will need to be provided

Knowledge of Microsoft Excel and Word.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Outpatient
• Private practice
• Telehealth

Medical specialties:

• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Insurance verification and medical assistant: 1 year (Preferred)

Ability to Relocate:

• Houston, TX 77008: Relocate before starting work (Required)

Work Location: In person