Medical Receptionist

Overview:
We are seeking a skilled and organized Medical Receptionist to join our team.

This is an ENT clinic located in the Montrose area; this position will be in our Audiology department.

As a Medical Receptionist, you will be responsible for providing exceptional patient service and administrative support in a medical office setting.

Duties:

-Answer phone calls and either help the patient or direct the call to the appropriate person.

-Retrieve phone messages and prioritize return phone calls.

-Greet and assist/direct patients who come to the practice.

-Have patients fill out and/or sign appropriate forms for that day’s testing. Alert audiologists when patients are waiting.

-Record patients tested that day on the log, scan in results.

-Call to schedule appointments for hearing aid fittings, checks and pick-ups. Schedule appointments for patients that are in the office that day.

-Confirm hearing aid-related appointments for the next day after verifying that any hearing aid, earmold or accessory that should be in for that appointment is ready.

-Print out appointment sheets for each patient and get them set up for the next day. Pull all forms needed including previous audios and hearing aid contracts.

-Take payments from patients for new aids, repairs, or other services.

-Help with any marketing needs as they come up.

Hearing Aid-Specific Duties:

-Open packages that have been sent from the manufacturers.

-Enter new and repaired hearing aid information into HearForm.

-Make note of any changes in serial numbers. For replacement aids, do the same.

-Label patient name on package and after all pertinent information is entered into HearForm, put the package in the lab along with appropriate paperwork for the audiologists to check.

-Help pack up any new orders or returns for the manufacturers and put them in the appropriate mailing envelope. Notate name and what was sent in calendar book.

Bookkeeping functions:

-Keep track of invoices from manufacturers and other vendors, verifying that the items on the invoices have been received.

-Scan invoices into HearForm.

-When statements are received, check that the statements match the invoices received.

-When statements and invoices are reconciled, send the statement to the appropriate person for payment.

-Keep track of when statements are paid.

-Keep track of hearing aids returned for credit and match the credit invoice with each.

Qualifications:
- High school diploma or equivalent required; additional education in medical administration is a plus
- Proven experience as a Medical Receptionist or in a similar administrative role
- Knowledge of medical terminology and procedures
- Proficient in using phone systems and other office equipment
- Familiarity with electronic medical record (EMR) systems
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent communication and interpersonal skills

Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Retirement savings plan options
- Paid time off and holidays

If you have experience in ENT or audiology, we strongly encourage you to apply.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Otolaryngology

Schedule:

• Monday to Friday

Work Location: In person