Medical Receptionist

SUMMARY: The McGregor Clinic is looking for a Front Desk Medical Receptionist. This position is inclusive of check-in, check-out, case management reception. This position serves patients by greeting and helping patients; scheduling appointments; maintaining records and accounts. This position works closely with the Billing Department to assure insurance information accuracy for proper claim submission.

SUPERVISION RECEIVED: Reports to Director of Patient Financial Services

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following (other duties may be assigned):

• Welcomes and greets patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Communicates any appointment delays to patients.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Maintains and sanitizes the waiting room and reception area daily.
• Ensures availability of treatment information by filing and retrieving patient records timely and accurately.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information timely and accurately.
• Works closely with the Billing Department to assure accurate insurance information is obtained for proper medical claim billing.
• Assures clinic flow by assisting patients in utilizing patient check-in software and communicating patient arrival to appropriate staff.
• Obtains revenue by collecting patient current charges and any past outstanding account balances. Accurately enters the payment received.
• Responsible for navigating a multi-line phone system. Accepting and routing incoming phone calls from patients, referring physician offices, and vendors as necessary.
• Completes patient reminder calls and reschedules appointments as needed.
• Maintains communication between departments utilizing the medical tasking system within the EMR.
• Ability to accurately schedule patient follow-up appointments as requested by the medical provider.
• Receives and processes mail deliveries, assuring packages are routed to the appropriate personnel.
• Handle incoming/outgoing documents; date stamp, track and distribute.
• Responsible for day-to-day filing or scanning of all patient information.
• Provide clerical support and assistance in a wide variety of administrative areas which may be confidential in nature, to include thinning charts for case management.
• Communicates supplies needed so that stock may be replenished.
• Notifies the IT department to schedule equipment service and repairs, as needed.
• Ensures visitors sign in and communicates confidentiality rules to all visitors. Contacts appropriate staff to escort visitors accordingly.
• Refer to resources as needed, or prescribed, to address problems presented while answering patient calls.
• Helps patients in distress by responding to emergencies and notifying the appropriate staff.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Utilization of correct spelling, punctuation, and grammar, while communicating effectively both verbally and in writing.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Multi-task and adapt to change while always being a team player.

SKILLS/EXPERIENCE:

• Fluent in English and Spanish or Haitian Creole preferred but not required.
• Knowledge of HIPAA Rules and Regulations.
• Knowledge of computer programs (Microsoft Office, Windows10, Practice Management Software).
• Knowledge of medical office procedures.
• Time management skills for maintaining the focus of office staff and keeping pace with daily tasks
• Ability to operate a computer and basic office equipment.
• Ability to operate a multi-line telephone system.
• Skill in answering a telephone in a pleasant and helpful manner.
• Ability to read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Multitasking to balance responsibilities between visitor needs and office availability
• Must be well organized and detail oriented.
• Must have the ability to problem-solve and process-through issues and situations.
• Knowledge of location community resources, as well as other state and federal programs.
• Ability to work as a team.
• Must be able to work in a fast-paced environment.

EDUCATION: High School Diploma or GED Required.

ENVIRONMENTAL WORKING CONDITIONS: Normal office environment. Occasional overtime may be required and/or hours may be shortened as business needs dictate.

PHYSICAL DEMANDS: Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. Ability to lift up to 10 lbs.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.

We are an equal opportunity employer committed to embracing diversity and are opposed to practices which discriminate on basis of race, class, ethnicity, gender, sexual orientation, religion, dis/ability, age, or nationality. We are especially interested in hiring workers who reflect the communities we serve through their lived experience. We encourage all interested individuals to apply.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Infectious Disease
• Primary Care

Schedule:

• 8 hour shift
• No weekends

Experience:

• Medical receptionist: 3 years (Preferred)

Language:

• Spanish or Haitian Creole (Preferred)

Ability to Commute:

• Fort Myers, FL 33901 (Required)

Ability to Relocate:

• Fort Myers, FL 33901: Relocate before starting work (Required)

Work Location: In person