Medical Receptionist

Our busy orthopedic practice has been a part of Massachusetts’ North Shore for 50 years. We are based in Beverly and have satellite locations in Danvers and Gloucester. Our primary focus is on value vs volume, data driven patient optimization and a customer-centric experience. Our team is devoted to the orthopedic care and well-being of our greater community, and we are seeking an outgoing, personable individual with prior administrative experience to help manage our front-end operations.

The ideal person for this role is organized and has great planning skills – they know how to manage schedules and re-prioritize their time so that they can focus on key priorities - without the need for micro-management. They bring new ideas to management staff and can course-correct when things don’t go according to plan – in a positive manner and without focusing on the negative.

Responsibilities:

• Delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.
• Performs check in/out, accurately obtain & verify all required patient scheduling and registration information.
• Understand insurance plans & policies, verify benefit eligibility, collect copayments and facilitate referrals.
• Thoughtfully schedule appointments according to protocols and applies judgement to meet patient needs.
• Facilitates timely flow and proactively solves flow issues and acts as a liason between patient and practice staff to ensure optimal flow and service delivery.
• Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude.
• Maintains clean and welcoming physical environment of the reception area, ensuring a non-intrusive and calming environment.
• Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep.
• Maintain HIPAA Compliance

Qualifications:

• Patient-centric mindset: The patient always comes first, and you will make the first impression on them.
• Exceptional communication skills: ability to communicate in a clear, effective and proactive manner.
• Detail-oriented: People count on you to ensure all the details are done correctly the first time around.
• Ability to work independently, independent decision making is necessary
• Experience in a medical office is helpful in acquiring this position
• Ability to use all necessary office equipment (computers, telephones, fax machines, etc)

Job Types: Part-time, Per diem

Pay: $18.85 - $22.70 per hour

Expected hours: 24 – 26 per week

Benefits:

• Disability insurance
• Paid time off

Healthcare setting:

• Medical office
• Private practice

Medical specialties:

• Orthopedics
• Physical & Rehabilitation Medicine
• Podiatry
• Sports Medicine

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Beverly, MA 01915: Relocate before starting work (Required)

Work Location: In person