Medical Receptionist

The front desk check-in and check-out receptionist is responsible for providing excellent customer service and administrative support to our patients. You will serve as the first point of contact for the individuals entering the office and are responsible for managing the check-in and out process efficiently.

Company: ENT Specialists, Inc.

Position Title: Medical Receptionists

Department: Plainville Office

ENT Specialists, Inc.is a group of physicians, nurses, medical assistants, audiologists and support staff dedicated to providing high quality ENT services to patients in four communities.

Our Plainville office is seeking a full time experienced Medical Receptionist.

Mission Statement: The physician’s and staff of ENT Specialists, Inc. are committed to providing the highest quality specialty care to the patients in the communities we serve. We will be a comfort to our patients, a resource to our referring physicians, and a health care advocate for our communities. We dedicate ourselves to visionary leadership in the practice of medicine and will do so with the utmost integrity.

Duties and Responsibilities:

• Greet and welcome patients in a friendly and professional manner.
• Check patients in for appointments, verify their demographic information, and update any changes in their records.
• Collect necessary documents and forms from patients, such as as insurance information and consent forms.
• Schedule appointments.
• Answer incoming phone calls, respond to inquires, and direct calls to the appropriate department.
• Process patient payments.
• Coordinate with medical staff to ensure a smooth flow of patients and communicate any delays.
• Maintain patients confidentiality and adhere to HIPAA guidelines at all times.

Qualifications:

• High school diploma or equivalent, additional education or certification in health care is a plus.
• Previous experience in a similar role, preferably in a medical or healthcare setting.
• Excellent personal skills with the ability to interact effectively with patients and staff.
• Proficient in using computer system, electronic medical record (EMR) software, and basic office equipment.
• Knowledge of medical terminology and procedures.
• Detail-oriented and organized, with the ability to multitask and prioritize tasks.
• Ability to handle difficult or sensitive situations with empathy and professionalism.
• Familiarity with insurance processes.
• Must have a valid drivers license and reliable transportation.

Skills:

• Customer service: The receptionists should have strong customer service skills and a friendly demeanor to create a positive experience for patients.
• Communication: Effective verbal and written communication skill are essential for interacting with patients and staff.
• Organizational skills: The ability to manage appointments, paperwork, and multiple tasks simultaneously is crucial.
• Attention to detail: Being detail-oriented is important for accurately entering patient information, scheduling appointments and handling financial transactions.
• Technology proficiency: Proficiency in using computers, EMR software and basic office equipment is necessary for maintaining records and managing administrative tasks.
• Confidentiality: Maintaining patient privacy and adhering to HIPAA regulations is a critical responsibility.
• Problem-Solving: The receptionists should be able to handle unexpected situations and resolve patient inquiries or issues effectively.
• Teamwork: Collaboration with medical staff and colleagues is essential for a smooth workflow and patient satisfaction.

Compensation: commensurate with experience

Principals only. Recruiters please don’t contact this job poster

Please, no phone calls about this job.

Please do not contact job poster about other services, products or commercial interests.

Posting ID: 0000000000

Job Type: Full-time

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Otolaryngology

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)
• Medical Receptionists: 2 years (Preferred)

Work Location: In person