Medical Receptionist

Dear applicant,

We are a single location eye care practice in Laurel, Maryland looking for a team player who will handle primarily the roles of Medical Office Receptionist and if desired can cross train for occasional patient care duties as a back office Medical Assistant. This open position requires the ability to manage front desk duties and a minor role to directly work with patients and state-of-the-art eye equipment.

The majority of the time while in the office will be spent at the Front Desk handling the day-to-day front desk activities; but expect some light billing and office administrative work.

Back-office duties, when the need arises during busy times, include basic ophthalmic technician duties for which on-the-job training will be provided.

Currently we see patients on 4 days per week; so, expect the initial hours to approximate 32 hours per week of work. We alternate non-clinic days with Mondays and Wednesdays each week so expect 2 or more "3-day weekends" per month. Office hours are from 9am to 5pm with an occasional early start and late departure.

The job may progress to a 5 day per week position if the candidate so chooses to accept the extra day.

Our practice is a focused eye practice on managing the health conditions of mostly diabetic, glaucoma and age-related eye problems.

Job requirements

Our company is seeking a team player whose primary tasks will include:

• Assisting in the scheduling and re-scheduling of patient appointments, returning patient phone calls regarding appointments, and greeting potentially new patients on the phone to assist entry into our practice.
• Assisting with verification of insurance eligibility prior to patient appointments and communicating directly with our billing team to ensure all services rendered will be covered.
• Assisting with general medical office day-to-day tasks, including maintaining patient records, sending faxes, contacting physician offices for information, performing inventory functions, and making sure all examination rooms are cleaned, stocked, and patient ready.
• Assisting in the arrangement of deliveries of patient medications to the office.
• Assisting in communications between our office and those of the referring providers.
• Assisting in the scheduling and posting of surgical procedures. And, following up on obtaining patient medical clearances in a timely fashion prior to the patient’s scheduled surgical procedures.
• Assisting in explaining patient balances prior to and at the time of their appointments in person.
• Assisting with phone calls regarding overdue balances and light billing collections activities.
• Assisting with obtaining referrals required for patient visits prior to their appointments.
• Assisting and cross-covering the back office medical assistant position during times of need requiring direct patient care.

Candidate must be a “people person” who can display integrity and professionalism at all times. Our patient population is mostly the elderly, so we strive to respect their expectations of a “doctor’s visit.”

Since our systems are 100% computerized, candidate must have excellent typing skill.

Being organized is required for this position.

Being reliable is required for this position.

Being bilingual (English and Spanish) is a Plus but not a necessity.

Prior medical office administration experience is required.

Experience in the health care field is required for this position.

Benefits include paid holidays and retirement benefits once eligible.

Starting salary will range based on experience from $18 to $21 per hour.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• Free parking
• Retirement plan

Healthcare setting:

• Clinic

Medical specialties:

• Ophthalmology

Schedule:

• Monday to Friday

Work Location: In person