Medical Receptionist / Front Desk

Front Desk Receptionist

POSITION SUMMARY:

Greeting all patients upon arrival. Checking patients in/out. Collecting of outstanding balances due, or deposit amounts for procedures, along with copays/coinsurances/deductibles due. Printing/Uploading patient paperwork. Answering incoming patient phone calls, scheduling, scanning of documents, shredding as needed. 

JOB ROLE AND RESPONSIBILITIES:

• Greet patients professionally and kindly. 
• Maintains patient confidentiality.
• Answers incoming telephone calls, routes calls to appropriate person. Documenting message correctly in the patient charts.
• Makes appointments for patients by following established office policies and procedures.
• Cross reference insurance verification information to ensure that we are collecting the appropriate amounts due from patients.
• Ensures accuracy of patient information  including proper insurance, address, demographic changes on each patient. 
• Scans in new patient driver’s licenses and insurance cards.
• Organizes forms and required paperwork by provider each day, to prep for next day.
• Appropriately notifies clinical personnel of patient’s arrival for appointment and if patient is running late also notifying and communicating with the MA if patient is late to their appointment.
• Call patients for appointment reminders.
• Making sure the journal balances at the end of the day and that all patient payments are properly posted to each patient account.
• Supports check in/out, schedulers as needed.

REQUIREMENTS:

Education: High school diploma required.

Experience/Skills: Preferably two years of experience in a medical practice setting.

EMR experience. Excellent customer service, excellent organizational skills, able to multi-task and set and meet priorities required. Must be familiar and knowledgeable with computers. Able to provide co-workers, patients, doctors, and management with responses in a positive, supportive and cooperative manner. Detail-oriented and good follow-through skills.

Job Type: Full-time

Pay: From $17.00 - $20 per hour depending on experience

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday - Thursday 08:30 AM - 5:30 PM Fridays 08:30 AM- 3:00 PM

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person