Medical Receptionist - Behavioral Health

West Cecil Health Center (WCHC) is seeking a dedicated Medical Receptionist - Behavioral Health to join our team In Conowingo, Maryland.

WCHC is a thriving nonprofit, community health organization that provides comprehensive and collaborative patient centered healthcare services.

As a Medical Receptionist - Behavioral Health, you will support our amazing care team by: Greeting all visitors and clients, direct to appropriate location, register patients, collect fees, check out patients, schedule appointments, process telephone calls, and provide information in a courteous and helpful manner. Bilingual is a plus.

WHY SHOULD YOU APPLY?

• Growth and Advancement Opportunities
• Company Sponsored Events
• Employee Engagement Committees
• WCHC offers a compressive benefit package including:

• Medical, Dental, and Vision insurance
• Health Reimbursement Arrangement
• Employer paid Life and AD&D and Disability insurance
• 401K with employer match
• Generous Paid Time Off and Volunteer time
• Paid Holidays
• Education reimbursement
• and more

ESSENTIAL FUNCTIONS

• Greets all persons and in a courteous, polite and helpful manner.

• Provides efficient and professional telephone and FAX services, processing messages promptly.

• Respects and maintains privacy and patient confidentiality at all times.

• Registers patients according to WCHC protocol.

• Determines the financial status of patients. Copies insurance cards and verifies benefits information. Collects any fees or deductibles needed.

• Obtain Authorizations and referrals for visits and medications.

• Maintain medication samples.

• Obtain medical history and input into EMR

• Input and manage prescription requests, phone messages, and “buckets” in EMR

• Schedule and confirm appointments.

• Maintains and reports statistics as required.

• Maintains office supplies needed for Behavioral Health department.

• Assist patients with case management.

• Maintains area in neat and orderly condition.

• Participates in staff and educational meetings.

KEY COMPETENCIES

• Communication proficiency

• Ethical Conduct

• Flexibility

• Initiative

• Time Management

Physical/Environmental

This job operates in a professional office environment. This role routinely uses standard office equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Additional Eligibility Qualifications

• Warm outgoing personality

• Excellent telephone skills and etiquette

• Able to work well under pressure

• Computer knowledge, Microsoft Word and Excel

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At WCHC, we embrace diversity and we don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, or veteran status.