Medical Receptionist

Covenant Physician Partners is hiring a Fulltime Medical Receptionist at Med-Laser Surgical Center located in Montebello, CA.

The schedule for this role is Monday-Thursday 6:00 AM - 4:30 PM.

The compensation range for this role is $18-20/hourly. 

SUMMARY:

This position handles and routes all incoming calls, and greets patients and patient families.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
• Ability to manage high call volume from patients and referring provider offices.
• Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
• Coordinates and schedules appointments for surgeries for physicians at the ambulatory surgery center.
• Registers the patients, while ensuring that all demographic information is current.
• Ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
• Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information.
• Answers non-medical questions and gives routine non-medical instructions.
• Enters demographics of new patients, including insurance information, into the applicable system.
• Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.
• Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources.
• Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.      
• Collects, verifies and enters into the applicable system, all insurance and third-party resources for payment.
• May coordinate insurance verification with insurance companies through online eligibility verification system on a case by case basis.
• Communicates with patient regarding patient’s financial responsibility and collects moneys such as copayments for the procedures.
• Conducts reminder calls prior to procedures.
• May escort patients throughout the Center to insure proper office flow.      
• Understands and abides by all HIPAA policies and procedures.
• Maintains inventory of office supplies.
• Performs other duties as requested or assigned. 

EDUCATION/ EXPERIENCE:

• High school education or equivalent required.
• 2+ year of experience as a Medical Receptionist is strongly preferred.

QUALIFICATIONS:

• Knowledge of medical insurance terminology, medical benefits, and billing process.
• Experience with online benefit verification, working with insurance companies, and have extensive knowledge of different types of coverage and policies.
• Maintain accurate patient records.
• Organized, detail oriented and able to manage competing priorities.
• Excellent typing and computer usage skills, including Microsoft Word and Excel proficiency.
• Ability to relate with people of diverse backgrounds, provide excellent customer service and solutions to problems.
• Good judgement and must have excellent multitasking skills.
• Resourcefulness in problem solving.
• Ability to work independently, give attention to detail, prioritize and perform several tasks together without losing concentration.

• Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday
• Medical, Dental, and Vision insurance after 30 days of employment
• Voluntary employee and dependent life plans
• Short and Long-term disability
• Health Savings Account and Flexible Spending Account eligibility
• Critical Illness, Accident, and Hospital Indemnity insurance
• $250 of professional development funds provided every year
• Tuition Reimbursement up to $5,250 annually
• Free counseling sessions through our Employee Assistance Program
• Invest in your future with a company match on your 401k
• Associate discounts at major retailers such as Amazon Prime, Costco, and Sam’s Club
• Travel discounts with Hertz and Liberty Mutual
• Verizon Wireless discounts
• Free legal assistance through RocketLawyer
• Pet Insurance
• RN.com subscription reimbursement
• Access to our free mental wellness program – Sibly

Covenant Physician Partners is proud to be an Equal Opportunity Employer. Covenant does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.