Medical Receptionist

Northwest Florida Spine is looking for an experienced Medical Receptionist. The Medical Receptionist position at Northwest Florida Spine would allow growth and knowledge within the medical field. We are looking for a front desk receptionist who would be responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office which includes patient reception, scheduling of patients, collecting patient demographic, insurance information, and collecting patient payments.

ESSENTIAL FUNCTIONS

• Promptly greets and acknowledges patients. Informs MAs and Providers of patient’s arrival
• Instructs patients in completion of medical history and patient information forms, and makes any necessary corrections to the patients’ account.
• Obtains accurate, complete demographic and insurance information and financial contract / consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Also, making sure all required Authorizations and or referrals are attached to the appointment for that DOS.
• Responsible for identifying and collecting co-payments, co-insurances, and past due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions.
• Evaluates patient financial status and establishes payment plans based upon authority levels.
• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral
• Maintains general knowledge of insurance plans
• Communicates with the patients in the lobby if the physician or provider is running behind schedule.
• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing Batch.
• Maintains strictest patient confidentiality.
• Maintains a clean and organized front office workspace.
• Follows established Front Office SOP’s.
• The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements.

EXPERIENCE

• Successful candidate must have a minimum of one year of patient registration experience in a medical office or healthcare setting.
• Requires a minimum of one year knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. (Athena)
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

REQUIREMENTS

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Required)
• Athenahealth: 1 year (Required)