Medical Receptionist

Medical Billing Concepts Inc. is proud to offer SequelMed EMR (Electronic Medical Records) as a certified Channel Partner. This allows MBC to set up and maintain paperless, digital patient records for faster, more efficient access and reduced documentation errors. A complex and expansive investment for practices and centers to set up and manage in-house, EMR solutions often require a dedicated healthcare IT professional. MBC clients receive sophisticated EMR solutions as part of an extensive suiteof services.

As a Medical Receptionist, you will be the first point of contact for patients visiting our medical facility or contacting us by phone. Your primary responsibility is to ensure efficient and friendly communication between patients, healthcare providers, and administrative staff. You will handle a variety of administrative tasks to facilitate the smooth operation of the medical office, including scheduling appointments, maintaining patient records, and managing insurance information. The ideal candidate for this role is organized, detail-oriented, and possesses excellent communication and customer service skills.

Responsibilities:

• Greet patients and visitors in a courteous and professional manner.
• Answer phone calls, schedule appointments, and manage the appointment calendar.
• Collect patient information and insurance details accurately and update patient records.
• Verify insurance coverage and process insurance claims.
• Handle patient inquiries and provide information about services, procedures, and appointment availability.
• Direct patients to the appropriate department or healthcare provider.
• Maintain cleanliness and organization of the reception area.
• Assist with administrative tasks such as filing, faxing, and photocopying.
• Ensure compliance with privacy regulations and maintain confidentiality of patient information.
• Collaborate with medical staff and other administrative personnel to ensure efficient workflow.

Requirements:

• High school diploma or equivalent; additional education or certification in medical office administration is a plus.
• Previous experience in a medical office or customer service role preferred.
• Proficient computer skills, including knowledge of electronic medical records (EMR) systems and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Understanding of medical terminology and basic knowledge of healthcare procedures.
• Ability to maintain composure and professionalism in stressful situations.
• Flexibility to adapt to changing schedules and patient needs.
• Commitment to providing exceptional patient care and service.