Lowell General Hospital is looking for a Medical Receptionist at Tewksbury Family Health.

Hours: 40 hours weekly, Monday-Friday 8am-5pm

Location: 1574 Main St. Tewksbury, MA

Job Overview

The Receptionist performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. This position directs all calls and visitors to the appropriate staff in a prompt and professional manner.

Under general supervision, this position graciously greets and directs all persons having business with the Hospital, receives all incoming patients to Hospital and gives information or direction to visitors.

Job Description

Minimum Qualifications:

1. High School diploma or equivalent.

2. One (1) year of related office or clerical experience.

3. Previous experience with phone systems or switchboard.

Preferred Qualifications:

1. Two (2) years of medical office experience.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Creates a professional atmosphere in the reception area, being congenial and helpful to all guests, vendors, and employees.

2. Meets, greets, and welcomes all visitors coming to the reception area and notifies proper person of arrival.

3. Assists patients unable to ambulate with a wheelchair or calls Transport.

4. Directs patient visitors to the appropriate care unit, clinic, or physician’s office.

5. Receives flowers, fruit and other packages for patients, records their arrival and assures that they are delivered to the patients.

6. Ensures that parcels left at desk for out of hospital delivery are picked up.

7. Answers and handles all phone calls as swiftly as possible while maintaining efficiency and accuracy. Makes sure all calls that need to be handled immediately or of any emergency nature get handled by the proper department.

8. Makes every effort to transfer call to requested individual. reach person requested and will transfer caller to staff member’s voicemail box or, when appropriate, Nextel staff person if they are not readily available to caller.

9. Answers simple questions when information is available such as clinic times and places, time and place of in-service, office hours.

10. Alerts supervisor of changes or errors in phone list.

11. Reports any problems or incidences that occur regarding the quality of telephone service provided by the Home Health Foundation to supervisor.

12. Maintains card file of patient religious affiliation for visiting clergy and arranges for patients on danger list to be visited by appropriate clergy as soon as possible.

13. Practices confidentiality principles set by the agency and federal HIPAA guidelines.

14. Performs Check-In and Check-Out duties as necessary.

What We Offer:

Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:

• Competitive salaries & benefits

• Medical, Dental, and Vision benefits that start on day one

• 403(b) retirement plan with company match

• Tuition reimbursement

• Clinical mobility tracks

• Free on-campus parking

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Tufts Medicine Lowell General Hospital is an Equal Opportunity Employer.