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Form of workGREAT FULL TIME OPPORTUNITY AVAILABLE! DON'T DELAY, APPLY TODAY!
Carolinas Center for Surgery has a Full Time Receptionist position available in our Communications Department in Morehead City, NC.
The Communications Receptionist is responsible for the courteous and prompt processing of patients wanting to schedule physician appointments. Answers all incoming telephone calls and directs the calls to the appropriate personnel. The Communications/Scheduler may be cross-trained in other functions, such as the Front Desk.
RESPONSIBILITIES
- Schedules appointments/cancellations and makes changes in the schedules as needed.
- Schedules incoming referrals from outside practices.
- Schedules all physicians, PA, NP office appointments as requested by the physicians blocked schedule.
- Accuracy and completeness of the patient's medical records, demographic and insurance information when making appointments and enters correct patient information into the EMR system.
- Protects patient's confidentiality and keeps discussion of patient's appointments to a tone discernable only to the patient/legal guardian.
- Maintains a presence in the Communications Room at all times with the exception of lunch/breaks. Lunch/breaks are staggered in order to always have someone present to answer the phones.
- Attempts to find new address of patients for all returned mail.
- Receives and forwards general messages to the appropriate personnel.
- General management of the telephone system
- Coordinates with physicians/staff to avoid appointment conflicts.
- Communicates to their direct supervisor any conflicts in scheduling, and any patient issues.
- Maintains positive communication with Medical Staff members and office personnel.
- Has the ability to track and enter canceled appointments and monitors physicians' office appointments.
- Dependability - Responds to management direction, takes responsibility for own actions and complete tasks on time.
- Attendance/Punctuality - Is consistently at work on time and only out when necessary. Ensures work responsibilities are covered when absent.
- Performs other clerical duties as directed by their immediate supervisor.
- Responds to website inquires through Formstack/PatientPop
- Manages assigned tasks in Athena (EHR system)
QUALIFICATIONS
- High school graduate.
- Comprehension of medical terminology.
- Prefer one (1) year scheduling experience in a medical facility or physician's practice.
- Computer experience
- Excellent communication skills.
- Ability to prioritize and complete tasks in a timely manner.
