Medical Office Operations Manager

General Summary:

Under supervision of the CEO, the Operations Manager assists in the following areas: Consults and advises the CEO on problems relating to the operations of the clinics. Recommends changes in policies to carry out objectives of the clinic more effectively. Provides insightful and energetic leadership and management of SCPCC's clinic practices to ensure accomplishment of objectives. Responsible for planning, organizing, and directing clinic operations. Responsible for maintaining effective daily operations and helping to manage the organization’s resources in a manner that assures efficient and effective patient encounter, and implementing corporate initiatives consistently across the organization.

Employment Status: FSLA Exempt Status

Duties and Responsibilities:

1. Manages the daily operations and makes operational/administrative decisions of the clinic operations.

2. Provide supervision for the providers and clinical staff.

3. Coordinate and oversee the scheduling of providers, clinical staff, front office staff, and outreach staff.

4. Assist in the process of providing a compliant, efficient and effective patient encounter to improve the organizations overall quality of patient and customer experience.

5. Works effectively with the Senior Management team to ensure that the organization has the proper controls, procedures and systems in place to ensure operating efficiency.

6. Assists senior management in developing and implementing clinic strategic long-and short-range plans and its business plan.

7. Emphasize customer service in all aspects of operations.

8. Enhances operational effectiveness, emphasizing cost containment and high quality patient care.

9. Resolves operational problems and keeps lines of communication open with staff to ensure high productivity

10. Evaluate, recommend and implement strategies to improve the effectiveness and efficiency of workflow.

11. Ensures compliance with all relevant federal and state regulations, maintains compliance with governmental regulations and industry requirements.

12. Assist with marketing strategies and Outreach activities for the organization.

13. Performs related duties as assigned by CEO/CMO/CFO

Knowledge, Skills, and Abilities

1. Ability to manage time, set priories, and focus energies in an efficient, effective manner; analyze problems and follow through on solutions; facilitate the orderly flow of work.

2. Knowledge of organizational policies, procedures, and systems; computer systems and applications; medical practices and terminology; and federally funded program requirements.

3. Must have an analytical and problem solving skill with sufficient oral and written communication skills to work and communicate effectively with all levels of management, staff, patients, and the public.

4. Knowledge of Medicare, Medicaid, and other third party payers specific to filling claims, follow-up, and effective collection procedures.

5. Knowledge of medical records systems and legal requirements specific to record keeping and release of information.

Qualifications:

1. Bachelor's degree required or Master’s degree preferred in health care, business, accounting, or business administration.

2. Experience: Requires 5 - 7 years, health care administrative experience and must demonstrate current competencies applicable to do the position. Preferred: 8 -10 years of health care administrative experience.

3. Experience in EMR, Excel, and Word experience preferred.

4. Requires a high degree of initiative, independent judgment, discretion, analysis and action planning, establishes and maintains effective working relationships, exceptional organizational skills, ability to delegate effectively, goal oriented, ability to develop, interpret and implement policies and procedures.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• Monday to Friday

Application Question(s):

• Do you have a clear MVR for past 3 years?

Education:

• Bachelor's (Required)

Experience:

• Medical Operations Management: 2 years (Required)

License/Certification:

• Driver's License (Required)
• CPR - BLS Certification (Preferred)

Ability to Commute:

• Valdosta, GA 31605 (Required)

Work Location: In person