Medical Office Front Desk Receptionist

This full-time Medical Secretary position is in a 2-MD & 2 NP Internal Medicine/Urgent Care office in Framingham. Bilingual a Plus. Strong customer service skills and ability to multitask. EPIC experience a plus.

Hours M-F 8:30-5:00p.m.

Principal Duties and Responsibilities:

• Managing telephone calls is the most important task. Secretaries are expected to handle multiple lines at the same time, triage calls appropriately, and “own” needed followup actions. At least 70% of calls should be resolved by the secretary without need to hand off to another staff member.
• Check-in is the 2nd most important task. Provide patients with a welcoming, professional, flexible demeanor. Ensure key tasks such as eligibility checking, referral management, copay collection, registration updates, and communication with other staff consistently follow CRMA and office protocols.
• Be comfortable in a multi-tasking, fast-paced environment where your priorities will constantly shift throughout the day.
• Handle stress and competing demands with a smile and a flexible, can-do attitude
• Understand common medical terminology and workflows.
• Process requests for referrals and prescription refills requests, online, phone, and in-person.
• Responsible for appointment scheduling, patient registration/discharge and making referral/ancillary appointments.
• Collects appropriate copays, deductibles and other related payments that are due at time of service.
• Prepares daily deposit and adheres to established cash control policies and procedures as directed.
• Answers patients questions regarding insurance and provides explanation of charges when appropriate.
• Supports and assists all physicians and clinical staff with patient flow.
• Using online and paper lookup tools, transcribes narrative diagnostic codes (ex. “Diabetes”) to ICD10 codes (ex. E11.9) for MD billable encounters.
• Proficiently processes referrals and prior authorizations. Understand how referral requirements vary by insurance plan.
• Coordinates mail processing for office to include receipt of record releases, copying of records, mailing out records and responding to other general office requests via mail.
• Manages physician schedule by following up on patient no-shows, sending reminder cards and/or providing telephone reminders for physical exams.
• Maintains and orders office supplies.
• Performs other duties as assigned by Office Manager

Benefits Package Highlights

1. Health Insurance: 90% of premium paid by CRMA for fulltime staff, prorated for part-time.

2. 10 paid holidays/yr. 17 vacation/sick days/yr in addition. Prorated for part-time.

3. Dental, Vision, and Life available.

4. 401k 4% contribution by CRMA

5. FSA/HSA available

Job Type: Full-time

Pay: From $22.00 per hour

Healthcare setting:

• Private practice

Medical specialties:

• Internal Medicine
• Urgent Care

Schedule:

• Monday to Friday

Experience:

• Medical office: 1 year (Preferred)
• EMR systems: 1 year (Preferred)

Work Location: In person