Partnering with you to live your best life. At Centra, we want to listen carefully and get to know you well. We want to understand your hopes, goals and dreams. We want to do our part so you can be your very best - as you define it. This remains true whether you are a patient, a Centra Caregiver, or a member of the communities we serve. As a candidate considering employment with our organization, we want you to understand that it is our mission to help partner with you throughout each stage of your career.

Job Description

Overview

The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers. Duties may include: registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments.

P&BH: Reports to SENIOR DIRECTOR PSYCHIATRY & NURSING OPERATIONS

Responsibilities

Answers and directs calls and forwards messages as appropriate
Assists and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction
Assists patients with registration process, including forms completion
Enters patient charges into the practice management system
Schedules patients for internal and outside referral appointments as appropriate
Verifies patient insurance eligibility
Performs reconciliation, closing, and end of day procedures
Other duties as assigned

Qualifications

Required Education: High School Diploma / GED
Preferred Education: Coursework in medical terminology, business/administrative support, or a related field
Required Experience: Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner. Knowledge of general office support practices and related office equipment. Skill in computer use. Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner. Experience performing detailed tasks while maintaining accuracy and efficiency. Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation. Ability to maintain confidentiality at all times. Ability to interact with diverse groups. Ability to operate in a high-volume, fast-paced environment.

Effective April 1, 2024, candidates seeking employment in this role at Centra must possess a valid and current American Heart Association Basic Life Support (AHA BLS Provider or AHA BLS Instructor) course completion card. Proof of certification will be mandatory prior to commencing employment. Both AHA and RQI cards are acceptable forms of certification.
Preferred Experience: Knowledge of MEDICAL OFFICE practices and procedures. Knowledge of electronic health records and practice management systems. Experience in using MS Office products. Experience providing general clerical support in an office environment. Experience in medical

Our care givers at Centra are the most valuable asset we have and it is our mission and commitment to build and sustain a diverse and inclusive environment.

When recruiting and retaining talent at Centra, our hiring needs are based on matching a candidates job qualifications with our job requirements and department needs without regard to race, color, age, religion or belief, national origin, disability status, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by the laws or regulations in the locations where we operate. Centra is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Be yourself. Be a partner with Centra.