Medical Office Assistant

Title: Medical Office Assistant

OakLeaf Clinics – OB/GYN has an exciting opportunity for a full time Medical Office Assistant to join our expanding team! This position will be based at 3213 Stein Blvd Eau Claire, WI 54701.

OakLeaf Clinics is dedicated to providing our patients with compassion, trust, and a lifetime of individualized care. Our healthcare team consists of physicians, nurse midwives, nurse practitioners, physician assistants, dietitians, nurses, respiratory therapists and medical assistants working in concert with laboratory/imaging services to offer individualized care to the Chippewa Valley.

Position description

The Medical Office Assistant is responsible for answering incoming calls, directing calls to appropriate staff, greeting, and checking in all patients for office appointments, and scheduling visits. This position also includes completing paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with physicians and staff.

Duties and Responsibilities:

· Greet and direct all patients and visitors within the practice

· Obtain patient demographic and verify insurance information at each visit

· Obtain necessary patient information to meet current Federal guidelines and
Meaningful Use guidelines for electronic medical records

· Scan pertinent patient information into EMR including patient authorizations,
recent labs delivered by patient, etc.

· Obtain patient authorization for medical records release (HIPAA compliance)

· Schedule any necessary appointments after completion of patient visit

· Monitor and review patient schedules for next day office appointments

· Call patient for next day appointment reminders

· Identify and resolve minor patient billing complaints

· Assist in ordering, receiving, and stocking of office supplies

· Maintain cleanliness of waiting room

· Assist other Medical Receptionists and Medical Secretaries as needed

· Read and act on Clinic information and communication in a timely manner, i.e.,
email, newsletters, training materials, EHR updates, etc.

· Other duties as assigned by clinic manager, supervisor or providers

Qualifications and Requirements:

· Minimum of a High School diploma; Associate’s degree preferred

· At least one-year relevant experience and/or training

· Electronic Medical Records (EMR) experience preferred

· Excellent interpersonal and customer service skills

· Ability to work independently on assigned tasks

· Comfortable working in a flexible team environment

· Ability to multi-task, handle a high volume of calls and prioritize daily tasks

· Strong organizational skills

· Excellent verbal and written communication skills

· Multi-task quickly effectively in a fast-paced environment

Work Environment

While performing the duties of this job, the employee regularly works in a clinic or office setting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Major activities of this job include frequent sitting for extended periods of time, some walking or standing, and light physical effort performed on a level surface. Some carrying, lifting, kneeling, bending, reaching, and squatting are involved in the Medical Office. Use a computer and telephone and employ writing and organizational skills. Manual dexterity, mobility and good vision that includes near acuity, depth perception and accommodation are physical requirements necessary for technical work.

Benefits

OakLeaf Clinics offers a competitive salary and comprehensive benefits package!

• Generous Paid Time Off
• Paid Holidays
• Exceptional Retirement Savings Plan
• Health/Dental/Vision Insurance
• Short-Term Disability Insurance

Full-time

Monday through Friday, 8:30am - 5:00pm

Starting Rate: $17.00

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)
• EMR systems: 1 year (Preferred)
• Medical office: 1 year (Preferred)

Work Location: In person