Medical Office Assistant

About us

Physicians Footcare is the Southeast’s premier podiatry practice, independently and privately owned. Since opening our first location in 2006, we have grown to locations in South Carolina, Georgia and New York. Our mission is to be the provider of choice for quality podiatric surgical and medical services and be recognized for extraordinary patient care experiences for acute and chronically injured patients and their families.

It is our belief that the strength and future growth of PHYSICIANS FOOTCARE depends directly upon the contributions made by each team member. We also know that high productivity and efficiency depend on individual job satisfaction and happiness. We strive to provide a safe, enjoyable, open and supportive work environment. Our company values (community, integrity, conviction, stewardship, and equality) are all demonstrated in our diverse workforce.

The Medical Office Assistant can be responsible for an array of different task but not limited to greeting patients and obtaining their personal information such as address and insurance information. This person is expected to manage communications with patients, insurers and other staff. Their role is to keep track of patient information and organize office records to ensure that all patients get prompt care and provide the correct payment information for their accounts. The Front Office Assistant interacts with patients by helping them fill out intake forms, calling to remind them about appointment times, working out payment schedules and explaining next steps to process a referral or fill a prescription. They file medical paperwork and record interactions related to each file.

As well as be responsible for conducting basic clinical duties for providers to include Certified Pedorthist (CPeds). In this role, you bring patients back to the exam rooms, prepare the patient in the exam chair (socks and shoes removed), record vital signs, ask patients questions about their symptoms, concerns, medical history, and required MIPs history. Back office medical assistant ensure patient records are completed, maintained and organized.

Essential Duties and Responsibilities (Included but not limited to the following):

Greet and check-in patients.

Perform office clerical support including but not limited to registering patients, entering patient information required for insurance and billing purposes into the computer, answering telephone, pulling medical records, scheduling appointments, and prioritizing multiple tasks efficiently.

Collect co-payments and understand CPT and ICD-10 coding.

Post charges and payments into practice management system as needed.

Verify patient insurance.

Assist with efficient patient flow by keeping exam rooms full and assisting physicians as need in order to expedite patient care.

Assure examination rooms are clean and adequately stocked with appropriate supplies.

Prepare patient for exam.

Dispense DME (Durable Medical Equipment) to patients when applicable

Update EMR system

Maintain inventory and order medical supplies.

Professional Experience Requirements:

Knowledge/Skills/and Abilities Requirements: Demonstrated effective communication and interpersonal skills.

Demonstrated ability to engage positively with patients and families and to work as a team with staff and providers.

Ability to use a computer to document required information into the electronic medical record.

Ability to multi-task in a fast-paced environment

Outgoing, personable and caring personality

Positive, approachable, and empathetic

Open to learning new roles

General Requirements:

Professional appearance; Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment; Assists other members of the department as needed and Other duties as assigned.

Physical Requirements:

Must be comfortable with constant standing, walking, bending, squatting, climbing and kneeling; Lifting up to 30 pounds

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: 37 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Podiatry

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical terminology: 1 year (Preferred)
• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person