Medical Front Desk Receptionist

Summary: Pearl Health Clinic (PHC) is a large outpatient multidisciplinary community mental health clinic that commits to each patient by giving them unparalleled treatment that uncovers the worth we all have as human beings. We are looking for a Medical Office Receptionist that can work collaboratively with coworkers and will assist in ensuring that all patients/clients will receive high quality and efficient care. The Medical Office Receptionist will promote the values of Pearl Health Clinic; Service, Hope, and Solutions, within the Clinical Departments and the Community. The Medical Office Receptionist welcomes and assists patients/visitors in a courteous manner.

This position requires Monday- Saturday availability. The clinic is closed on Sundays.

Benefits

• Medical/Dental/Vision
• 401(K) at a 4% company match.
• Short- & long-term disability.
• Life Insurance Policy.
• PTO & Paid Holidays.
• Corporate Perks with discounts offered from over 100 retailers.
• Opportunities for professional development and continuing education, including individual and group supervision.

Responsibilities

• Assist clients with check-ins/outs for appointments in the clinic while using the highest level of customer service
• Update/gather client information regularly, Insurance cards, Address, Phone Number, legal documentation, and internal notes
• Collect copays and payments on delinquent accounts
• Call and confirm appointments for new patients and for all patients scheduled with medical staff
• Communicate, problem solve, and work as a team effectively with coworkers and providers
• Ensure that workplace is kept in a professional manner
• Process internal referrals and assist clients with scheduling appointments
• Assist providers with schedules and other needs
• Assist Records clerk with managing incoming faxes, route to appropriate departments and scan documents into client charts
• Assist Records Clerk with processing Releases of Information (ROI’s) in a timely manner
• Coordinate transfer of records and documents between the front office and all other departments (most frequently with the Client Care department)
• Ensure that all documents processed and communication with clients/non-PHC providers are done in accordance with HIPPA laws, IDAPA regulations and other federal and state regulations

Qualifications

• High School diploma: any additional diploma will be considered as advantage
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-oriented mindset

Job Type: Full-time

Pay: $12.10 - $14.30 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)
• Medical office: 1 year (Required)
• Medical terminology: 1 year (Required)

Work Location: In person