Medical Case Manager ( Hybrid )

Job Summary: The Medical Case Manager assists primarily medium to high acuity clients to access and engage in psychosocial, medical, homecare and supportive services. This position conducts comprehensive assessments, develops, and updates service plans and facilitates the acquisition of all appropriate services. This is a full-time, exempt, union, regular position. Essential Duties: Client Services: Conduct comprehensive assessments for low to medium acuity people with HIV disease; develop, implement, and revise service plans on an ongoing basis. Link clients to and serve as liaison to public and private services. Assist with acquiring public assistance, insurance, and other entitlements. Ensure continued coverage so that clients can have uninterrupted access to quality medical care. Arrange with discharge planners to provide transitional care services when needed. Program Responsibilities : Maintain and update client records and notes, including client tracking; required information reporting; progress notes; and other client documentation according to departmental standards while utilizing a computerized Case Management information system. Collaborate with other AIDS Service Organizations, as well as mental health and Chemical Dependency programs. Develop knowledge of appropriate referrals for home care services, mental health, chemical dependency, financial aid, housing, food, emotional support, etc. Engage in partnership building/outreach activities with program managers. Perform other related duties that help support the Medical Case Management program and move clients toward achieving their health goals. Organizational Responsibilities: Attend team and all-staff meetings, trainings, and events. Build awareness and understanding of HIV/AIDS. Assist periodically with walk in client needs, covering the front desk, and with group facilitation. Work with staff and clients of diverse socio- economic, ethnic, lifestyle and sexual orientation backgrounds. Maintain strict professional boundaries and confidentiality. Maintain regular and reliable hours as negotiated with your supervisor. Participate in Lifelong’s Employee Performance Management Process Core Competencies: Familiarity with individuals who experience health disparities, including complex chronic health conditions, behavioral health barriers, chemical dependency, poverty, and stigma-induced isolation. Comfort in working with individuals along the entire continuum of diversity, including but not limited to varying abilities, race, class, gender identity, and sexual orientation. Proven excellent verbal and written communication skills. Demonstrated outstanding interpersonal and customer service skills. Demonstrated strong organizational skills and careful attention to detail. Proven excellent time management skills with the ability to consistently meet deadlines. Proven ability to prioritize tasks and delegate them when appropriate. Demonstrated ability to function well in a high-paced and at times stressful environment, including emotionally charged situations, exercising crisis management and de-escalation skills. Demonstrated flexibility and adaptability. Proven clear understanding of professional boundaries. Demonstrated skills and working knowledge of Microsoft Office suite of applications, including Excel and Word. Experience working in electronic case noting within a data base and electronic document collection and storage. Proven ability to work independently and in a collaborative team environment. Well-developed ability to build strong working relationships with internal and external providers and partner agencies. Education and Experience: Bachelor’s degree in related field, master’s degree in a social service field is desirable. Three years of professional experience, including two years of experience related to advocacy services, case management or similar work with the public in a direct service setting. Work Environment: The position is primarily located in an office setting in Seattle, with the work occurring via a hybrid model of time in the office and time working remotely from home. All staff are currently required to provide proof of full COVID-19 vaccination prior to hiring. The use of personal protective equipment to prevent exposure to COVID-19 may be required in the future should exposure warrant it. About Lifelong: Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone. We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources. We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. EEO Statement: Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do. We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DISCLAIMER: INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions. All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as other duties as assigned. In no instance, however, should the duties, responsibilities and requirements be interpreted as all- inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions. Employment Type: Full Time Years Experience: 3 - 5 years Salary: $23 - $35 Hourly Bonus/Commission: No