Non- Medical Case Manager - Sudp

The Non-Medical Case Manager is an essential part of the POCAAN's Prevention and Care Team. Under the supervision of the Konnect II Program Manager, a Non-Medical Case Manager links HIV+ individuals who experience multiple services need to a continuum of health and social services within their communities. The role of the Non- Medical Case Manager is to partner with clients, their support, health providers, and other social services, along with a multitude of internal programs, all designed to improve the health and well-being of HIV+ individuals while eliminating new HIV transmissions.

The Non-Medical Case Manager will provide outreach and individual support to potential clients who have Substance Abuse and Mental Health issues via face-to-face visits, mail, e-mail, online engagement, and other means as pre-determined by the Prevention and Care Team. This position requires a Licensed Substance Use Disorder Professional.   It is also outcomes-based, and the Non-Medical Case Manager is expected to meet the organization's enrollment goals.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide Client services and appropriate support services to individuals and families, develop programs and resources and formulate case plans that promote moving towards self-sufficiency.
• Develop knowledge of HIV care and prevention information and systems.
• Network with community providers and partnerships for improved service delivery and reduce HIV-related stigma.
• Maintains electronic file records as required by funding sources.
• Weekly maintenance of a work plan that details project goals and outcomes and manages the program goals and objectives.
• Performs other related duties that help support the Non- Medical Case Management program and move clients toward achieving their health goals.
• Educate, support, and promote risk reduction with clients and their communities.
• Willing to learn HIV Medical Case management database input (Provide)
• Coordinate, schedule, and conduct HIV outreach activities
• Conduct one-on-one, online, and group outreach services to the MSM community and improve access to service.
• Assist Linkage to Care Coordinator in linking People Living with HIV and High-Risk Negatives to essential services
• Data entry and administrative support
• Participation in agency training programs

EDUCATION, EXPERIENCE, AND PHYSICAL DEMANDS:

• Bachelor's Degree in Community Health or Social Services and one year of experience in case management/community health advocacy or an Associate's Degree with two years of relevant case management and community health advocacy experience.
• Have a valid State of Washington SUDP License.
• Bilingual (English and Spanish) preferred.
• Must have a valid Washington State Driver's License.
• Experience in building coalitions and partnerships.
• Excellent written and oral communication skills, including public speaking and written reporting; workshop facilitation experience is a plus.
• A problem solver and self-starter who demonstrates the ability to think fast on their feet; a team player; able to multitask; attentive to detail
• Familiarity with non-profit training or social service organizations, with good interpersonal, written, and verbal communication skills.
• Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook, and Internet explorer.
• Must be detailed oriented and able to multitask, with the ability to take the initiative, work independently, and work in a team environment.
• Professional attire required.

Qualifications:

• Successful experience working with ethnic, racial, economic, and sexually diverse populations
• Background and/or willingness to work with men who have sex with men (MSM)
• Willingness to work non-traditional hours.
• Have knowledge and sensitivity about the needs/issues of various subpopulations such as people of color and the LGBT community
• Must demonstrate sound judgment, initiative, and discretionary abilities.
• Must possess reliable transportation, a valid driver's license, and maintain the minimum vehicle insurance requirements.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to speak a second language or speak Spanish and/or African dialects.
• Ability to flex communication style to multiple cultural environments
• Excellent written and verbal communication skills and ability to present to diverse audiences, specifically racially, ethnically, gender diverse, and socioeconomically diverse communities.

COMPUTER SKILLS: Must have a working knowledge of MS Word, MS Publisher, MS Outlook, and MS PowerPoint.

SUPERVISORY RESPONSIBILITIES: None

CERTIFICATES & LICENSES: Substance Use Disorder Professional License, have completed WA State Case Management Training, you must pass all three modules within two months of the date of hire.

AGENCY-WIDE DUTIES AND RESPONSIBILITIES:

• Supports the mission, vision, and values of the POCAAN
• Complies willingly with all organizational policies and procedures
• Supports and facilitates positive interaction with others by exhibiting:
• Individual maturity
• Respect for others
• A team-centered approach
• Maintenance of confidential information
• Participates in appropriate professional development programs to attain and maintain competency