Medical Call Center Representative

At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients.

A health care Call Center Representative handles high volume inbound and outbound calls from other healthcare facilities and patients, scheduling appointments, answering questions, or addressing any concerns a patient may have.

Call Center Representatives complete customer service tasks that ensure patients have the information and assistance they need and maintain the company’s positive reputation.

Responsibilities:

• Take patient calls and provide an excellent patient experience
• De-escalate situations involving dissatisfied patients, offering assistance or support
• Call patients and healthcare facilities to reschedule appointments or obtain necessary information/records
• Collaborate with other Call Center professionals to improve patient and professional services
• Screen patient calls to better direct patient concerns in the right direction
• Understand commercial health insurance and basic medical terminology
• Help to train new employees and inform them about the company protocols.
• Maintain a high level of customer service at all times
• Ensure confidentiality of sensitive information following office HIPAA protocol

Requirements:

• Must be bilingual, Spanish and English
• 1+ years continuous recent experience performing described job responsibilities
• Working knowledge of medical office procedures
• Proficiency with MS Office, databases and EHR systems
• Outstanding communication and customer service skills
• Must be well-spoken, computer-savvy, and able to efficiently and effectively multitask.
• Must be knowledgeable in all types of insurances.
• Must have reliable source of transportation.
• *Experience with Athena EHR system is preferred*

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service for a Medical Office: 2 years (Required)
• Health Care: 1 year (Required)

Work Location: In person