Media Operations Consultant

Career Area:

Marketing

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright, and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our team as a Senior Business Process Analyst .  

The Technical Information Solutions (TIS) group creates and delivers the technical parts and service information critical for the repair and service of Caterpillar products.  Not a part gets sold, nor a machine or engine repaired, without the use of the information created, managed, and delivered by this team.  The Media Management operation within TIS ensures that our dealers and customers can access the technical parts and service information via publications.cat.com.  The public facing website is where individuals may purchase access to technical service information and is accountable for several million dollars in annual sales. 

We’re  committed  to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –  innovating  to discover the breakthroughs necessary for tomorrow’s growth.  

Through it all, we are one team  – creating and delivering world-class components and solutions superior to the competition.  

Learn more about the Caterpillar Experience .

As a Media Operations Consultant  in the TIS Strategy & Commercial team, you would be supporting our customers and dealers with publications.cat.com – A Caterpillar owned, multi-million-dollar website, retailing technical & market media directly to dealers, customers, suppliers and employees that is essential to our business.  You will partner with team members and suppliers to answer general and technical questions as the first line of contact in support.  You will have the opportunity to set precedents which require both creative thinking as well as ensuring compliance of Caterpillar standard processes.

Responsibilities:

• Manage support related email inboxes and assist with connecting customers, both internal and external facing, to the marketing and technical materials they require.

• Ensure marketing & technical media is available to order by dealers, customers, and employees on our world class Caterpillar storefront.

• Maintain an excellent user-experience through the timely resolution of system issues including internal process partners and vendors

• Execute changes to prices, offerings, etc., derived from business requirements, voice of dealer and/or voice of customer to our storefront

• Ensure documentation/compliance excellence in our support processes

• Other duties as assigned by Caterpillar management from time-to-time

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Level Basic Understanding:
• Demonstrates a basic understanding of the concept of collaborative processes.
• Explains the concept of collaboration as applicable to organizations.
Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
Level Working Knowledge:
• Shares ideas and is open to other opinions and views.
• Analyzes own assignments and work environment for creative changes.
• Exhibits interest in new ideas and experimentation.
• Contributes to and encourages new ideas; builds on suggestions of others.
• Explores possibilities and their viability.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
• Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.
Basic Requirements:

• 1 year of previous work experience within one of the following areas:  Information Technology (IT), Customer/Dealer Relations, Product Support, Marketing, or Engineering

• Bachelor’s degree

• Excellent verbal and written communication skills

Top Candidates will also have:

• Experience in Web Content Management and an understanding of HTML, CSS, and Java Scripting  

• Experience with MS Excel pivot tables and executing mass changes to large volumes of data

• Experience with PowerPoint creation to propose and promote ideas for improvements

• Experience in project management in either Waterfall or Agile methodologies

Additional Information:

• This position may require up to 5% domestic travel

• This position does not offer relocation assistance

#LI

#BI

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

February 14, 2024 - February 23, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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