Mechanical Claims Specialist (Remote/Hybrid)

Who We Are Looking For?
Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A, is looking for Mechanical Claims Specialists to join our growing customer contact team. As a Mechanical Claims Specialist, you will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service and your automotive expertise to assist customers through our customer contact center.
Responsibilities:

• You will be part of a team that reviews, investigates, and authorizes minor Mechanical Claims based on a wide range of established contract guidelines
• You will be communicating via telephone and email with retail and wholesale customers, repair facilities, and non-related parties to resolve and process claims
• You will be utilizing a variety of technology and communication tools to process claims, review policies and procedures, labor times, and retrieve documents
• You will be using tools such as AllData, Mitchell, and other Labor Guides to obtain labor times for specific minor mechanical repairs
• You will be working remotely or have a hybrid schedule (both in-office/work from home) if local (100 miles or less, one way) to one of our offices in Deerfield Beach, FL or St. Louis, MO

Qualifications:

• High School diploma or GED preferred. Technical training is a plus
• At least two years of hands-on minor/entry-level automotive repair or equivalent automotive technical work preferred. ASE or equivalent Manufacturer certification a plus.

*Positions may vary in working hours: Must be able to be flexible and accommodate any 8-hour shift (start time might vary between 8am EST and 12pm EST).
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JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.