Marketplace And Retail Account Manager

Role Description: As Account Manager, you will play a pivotal role in overseeing our operations across various online marketplaces and Retail sales channels. This role reports to the Director of Marketing and is our direct link with both the Marketplace and Retail sales channels.

Role Responsibilities:

• Develop and execute strategies to drive sales growth, improve visibility, and enhance brand presence.
• Manage merchandising projects related to products resets, new product releases, and strategic efforts to drive a more productive business.
• Facilitate, develop and execute the retail Account’s strategic plan (playbook) throughout the sales and cross-functional teams that support the Account’s retail channel.
• Organize and present annual line reviews with our national retail sales partners.
• Ongoing collaboration with supply chain and operations team to align sales/event forecast with production planning. Review key customer scorecards / metrics and facilitate improvement plans when needed.
• Foster relationships with the Merchants and their teams to proactively respond to their needs, identify new opportunities, resolve current issues and participate in Product Line Reviews, Promotions, Training, and other customer driven initiatives – striving to enable account satisfaction through superior customer service, account management and data management.
• Act as main point of contact for retail and marketplace accounts responding to any inquiries accurately and timely.
• Monitor inventory levels, order processing, and tracking to ensure seamless operations.
• Analyze operational health reports and scorecards, implementing improvements where necessary.
• Coordinate with cross-functional teams to update product information in catalogs, ensuring synchronization across platforms.
• Oversee the creation and tracking of all support cases, ensuring timely resolution.
• Lead responses to marketplace partner correspondences and customer inquiries, escalating issues as needed.
• Monitor and report on customer reviews and feedback across marketplaces.
• Collaborate with marketing teams to implement promotions and campaigns specific to each channel.
• Stay updated on industry trends, marketplace policies, and Retail best practices to drive continuous improvement.
• Conduct regular performance reviews, provide coaching, and support professional development of team members.

Job Qualifications:

• Bachelor’s Degree in Business Administration, Marketing, or related field.
• 5+ years of experience in e-commerce account management, preferably with a focus on online marketplaces and Retail channels.
• Exceptional communication skills, both written and verbal.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Familiarity with basic HTML and e-commerce platforms (e.g., Amazon Vendor/Seller Central, Commerce Hub, Channel Advisor) is a plus.
• Detail-oriented with excellent organizational and time-management skills.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Travel requirement:

• Travel

Application Question(s):

• Will you be able to reliably commute or relocate to Jenkintown, PA 19046 for this job?

Education:

• Bachelor's (Required)

Experience:

• online marketplace: 5 years (Required)

Ability to Relocate:

• Jenkintown, PA 19046: Relocate before starting work (Required)

Work Location: Hybrid remote in Jenkintown, PA 19046