Mandarin/Cantonese Bilingual Speaking Care Manager

Hand in Hand Development, Inc. is approved as a provider of Early Intervention program services and contracted with New York State and New York City to deliver early intervention program services.
Eligibility for the early intervention program can be determined only by approved evaluators under contract with New York State and New York City municipality. If a child is found eligible for early intervention program, all needed early intervention services are identified in collaboration with parent and must be authorized by New York City municipality.
The Early Intervention Program and Early Intervention Services are available through the Early Intervention Program for children less than three years of age who have or are suspected of having a development delay and/or disability.

Essential Duties and Responsibilities:

This position is responsible for the overall coordination of services to meet the goals of the client/families focused plan of care. This is accomplished by building relationships with the caregiver(s) and care team and acting as a liaison to other agencies and ensuring they receive all necessary services and implementing the plan of care. Our aim is to provide the highest quality of care management services by complying with regulatory guidelines and meeting agency standards.

• Assists families to plan and obtain services appropriate to the needs of the child and family.
• Completes the Child and Adolescent Needs Assessment (CANS) to identify child’s medical, social, educational and psychological needs. Then develops a comprehensive plan of care based on the identified needs.
• Coordinate and monitor the delivery of identified services and the proper use of resources.
• Deliver at least 2 client-centered health home services to each client on a monthly basis.
• Attends and participates in continuing education, ongoing staff in-services and quarterly meetings.
• Responding to feedback and corrections from company quality assurance in a timely fashion.
• Perform related duties as assigned by the Supervisor.
• Maintain compliance with all company policies and procedures.
• Other job-related duties as assigned.

Education and/or Work Experience Requirements:

Bachelor's degree is required, preferred fields of study are Psychology, Sociology, Social Work, or Human Services; or a minimum of 2 years of job-related experience providing case management or medical focused care coordination services to individuals with special needs.

• Must be in-person in our Manhattan office until training is complete.
• Each case requires a monthly in-home visit and the position can be hybrid once they have a full case load of approximately 22 cases.
• Must attend all weekly in-person staff meetings.
• Excellent verbal and written communication skills, including ability to effectively communicate with clients, and healthcare providers.
• Need to use electronic health record systems, databases, and other computer-based tools to manage client information and maintain accurate records.
• Strong organizational skills to help manage multi-family case load.
• Willingness to meet with families in their homes or communities.
• Bilingual in Mandarin is required, Cantonese is a plus.
• Computer proficiency (MS Office- Word, Excel and Outlook).
• Valid NYS issued ID or driver’s license; must be willing to travel throughout the 5 boros of New York City.
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

• Ability to travel to numerous locations to meet with clients, attend meetings and visit healthcare facilities.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 35 lbs.
• Must be able to talk, listen and speak clearly.