Manager, Customer Care North

At Liberty Coca-Cola, we strive to make our workforce as inclusive and diverse as the communities we serve.  Our associates are our #1 asset, and we are committed to investing in our people, maintaining the highest safety standards, and creating a culture of growth and innovation.  We offer competitive compensation and benefit packages to full-time, regular associates, including: Medical, Dental, Vision, Prescription drug plans, 401K with company contributions, paid vacation, company paid holidays, and more.  Discover what it means to be energized by a multitude of possibilities and a dynamic team. Join us here at Liberty Coca-Cola Beverages LLC

This position can be in any location within the New York Territory at Liberty Coca-Cola Beverages. 

This position will manage the Customer Care function for a designated Liberty geography and will be responsible for providing effective on-site support and technical assistance with cooler placements which includes installation, troubleshooting and maintenance of equipment to ensure proper function and maximize uptime. 

• Drive and execute on Liberty’s Cold Drink Strategy
• Design and develop field support structure within the area of responsibility.
• Execute methodologies to prioritize service calls.
• Assign and manage area of responsibility.
• Develop parts and service call volume forecast within area of responsibility.
• Ensure all Operational Policies and Procedures are observed.
• Develop business plans and execute against annual business plan goals.
• Develop manpower plans for Field Service and Installation personnel.
• Oversee employee evaluation and career development.
• Develop and enhance operational control procedures.
• Manage compliance to policies and procedures of Liberty Coca-Cola.
• Remain proficient in all applicable areas of CONA (Parts Management, Settlement, Planning and Service Management).
• Ensure effective communication between set-up and Installation/Delivery Supervisors.
• Manage the order and control processes for truck and field inventories of equipment.
• Track and report accuracy of vehicle parts order fulfillment.
• Ensure data integrity as it relates to installation and reactive service activities.
• Drive initiatives and results, ensuring excellence in performance; set the bar high in terms of results expected and seek to surpass it.

• 3-5 years experience managing in Sales Operations
• Effective work force planning
• Labor Relations & negotiation skills
• Excellent Conflict resolution skills
• Previous Forecasting Experience
• Excellent Communication (Written and Oral)
• Proven Analytical skills
• BS/BA or equivalent experience
• 2 years leadership experience
• People Leadership – proficiency
• Demonstrated financial acumen

• MS/MA/MBA 
• 2 years management of a service organization
• Proven ability to lead teams and to effect change and improvement
• Knowledge of Liberty Coca-Cola CDE Service Business
• 5 years with experience in CDE operations

Liberty Coca-Cola Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.