Address
Form of workLEGENDS
Founded in 2008, Legends’ operating divisions worldwide include – Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.
GLOBAL SALES
A true partnership on every level. That’s what Legends forges with each and every team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. As an extension of your team, our sales experts work diligently with our partner to create solutions and programs that are always fully custom to their needs and goals.
CINCINATTI OPEN
Founded in 1899, the Cincinnati Open is a combined ATP Masters 1000 and WTA 1000 tournament. We annually welcome nearly 200,000 fans who come from all 50 states and more than 40 countries, and it is seen by more than 64 million global TV viewers in over 170 global markets to watch the world’s top tennis talent compete in Mason, OH.
THE ROLE
As the Manager of Premium Client Services for the Cincinnati Open, this role primarily focuses on strategically developing and implementing premium service initiatives, while directly managing client relationships to optimize their experience and ensure exceptional service delivery.
ESSENTIAL FUNCATIONS
- Lead the planning and development of the Cincinnati Open premium service strategy.
- Work directly with Cincinnati OpenPremium Clients, to understand objectives and optimize their experience.
- Focus on servicing and retaining Premium Clients via touchpoints, payment collections, contract execution, contract extensions all with exceptional customer service.
- Deliver regular touchpoints to all premium seat holders via email, phone or written communications to ensure a quality year-round experience.
- Provide prompt and professional communication to premium seat holders and internal staff.
- Maintain accounts, contracts and notes in CRM/Salesforce.
- Uphold positive relationships and customer confidentiality.
- Assist in the creation and coordination of special events to aid in in all sales initiatives (i.e. sales cocktail events, influencer events, networking events, etc.)
- Provide support for any inbound service-related calls from premium seat holders.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor’s degree or equivalent.
- Minimum of 3+ years of successful sales & service management experience (sports business a plus).
- Skilled analyzing data, developing concise recommendations, and presenting to executive leadership.
- Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders.
- Ability to manage a high level of detail across multiple projects and to prioritize efficiently.
- High emotional intelligence, intellectual curiosity, and desire to grow professionally.
- Ability to prioritize and meet competing deadlines independently.
- Ability to manage multiple tasks simultaneously, while remaining organized, efficient, and calm under pressure.
- Proven ability to work collaboratively in a team-oriented environment.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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