Home Healthcare Scheduler - Client Service

Description
Do you have Home Healthcare experience and love helping people? Then you're an excellent fit for our Scheduler / Client Care position at Visiting Angels of Westerville! You'll be responsible for coordinating services between clients and caregivers, implementing schedules, ensuring adequate staff, and maintaining continuity of care to best meet the needs of our elderly clients. If this posting sounds like a job you'll love, we highly encourage you to apply. The Scheduler reports directly to the Owner/Director and has strong potential to advance as the company and industry rapidly expand.
Responsibilities
• Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients
• Maintain computer schedules and ensure timely data entry for clients and caregivers
• Contact clients and caregivers regarding day-to-day scheduling changes
• Enter and maintain client information in the database
• Regularly update the Director and Recruiter about open shifts after making efforts to staff the shifts
• Generate timely reports on caregiver supply and demand for Director and Recruiter
• Communicate and reinforce Visiting Angels' policies
• Perform general office duties, including but not limited to, word processing, filing, reception. and occasional local travel to introduce new caregivers to clients (mileage paid!)
• Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members, and referral sources
• Demonstrate reliability, consistency, and an excited "can-do" attitude
• Maintain professionalism; provide support and encouragement to the caregiver team
• Work "on-call" evenings and weekends as needed (limited number, and for healthy bonus pay). When outside resources are recruited for on-call - manage and train those resources and keep our data updated after each on-call shift is complete
• Perform other functions as deemed appropriate by the Director and office manager
Qualifications
• High school diploma and two years of experience in an office setting, preferably in private duty home care
• Proficiency with Microsoft Office (Word, Excel) applications, Google Office Suite, scheduling systems and other healthcare industry-related software
• Ability to listen and communicate clearly, fluently and diplomatically - both orally and in writing
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations
• Present a well-groomed professional image representative of the business
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within specific deadlines while managing interruptions
• Work independently and proactively with a minimum amount of direction and/or supervision. (once proficient in your position)
• Ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources. Demonstrate a strong commitment to Client Service excellence
• Ability to lawfully work in the U.S.