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IntroductionDo you want to join an organization that invests in you as a Manager of Enterprise Patient Access? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
BenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Manager of Enterprise Patient Access like you to be a part of our team.
Job Summary
The Manager of Development Solutions serves as the resource manager for Parallon Business Performance Group Enterprise Patient Access (ePTAC) Solutions team. This team develops revenue cycle focused web applications and automation to support Parallon’s mission in the Patient Access area (e.g. pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment, etc.) A background and operational experience in Healthcare Revenue Cycle IT Solutions is desirable, but not required.
This position assists with translating the vision of subject matter experts and business leaders into technology with the intention of reducing costs (through reduction of manual efforts and enhanced workflow), improving accuracy and ensuring compliance.
This position is responsible for collaborating across multiple departments and must develop and maintain strategic relationships that can be leveraged to provide the best possible solutions for the enterprise. This position is expected to coach and develop the staff that will fill current and future leadership needs of the organization. It reports to and works closely with the Director of Patient Accounting & Development Solutions on the development, strategy and internal processes in this mission critical area. This position has significant interaction with Parallon business leadership, Shared Services Center personnel, and HCA Corporate IT&S.
Major Responsibilities:
- Responsible for the management of staff supporting multiple projects, products and services to meet overall vision for Parallon
- Provides oversight, development and implementation of the Parallon strategy and all other tactical aspects of this area for the Shared Service Centers.
- Manage all staff members involved in the software development process, which includes Application Engineers, Business Analysts, Quality Assurance and Support resources as needed.
- In coordination with Parallon/HCA Architects, evaluate all proposed new technology for the departmental use and organizational fit.
- Creates joint vision and future strategies by building and managing relationships with multiple key stakeholders and staff including functional area Subject Matter Experts, SSC personnel, HCA Corporate IT personnel and Internal Audit to understand business requirements, define or modify policies and procedures, define reporting, and enhance the current web tools for use by all parties involved.
- Responsible for oversight, development, and implementation of technology that meets the current and future needs of the organization.
- Responsible for the development of staff through performance planning and monitoring of progress and ensures the staff follow processes and standards to achieve the needs of the business partners.
- Works with leaders to set product/service direction in alignment with larger product/service direction/architecture, develops goals, and establishes work priorities.
- Builds relationships with multiple business operations, subject matter experts, vendors and staff. Collaborates with several HCA Corporate IT&S functional areas to address product and project issues. Creates an environment that encourages information sharing, team-based resolution, cross-training, and process improvement.
- Must be able to effectively delegate to staff.
- Must be able to lead staff while overseeing application development projects to ensure that proper standards, techniques and tools are being utilized.
- Must be able to work with Corporate IT&S and SM&D to ensure applications comply with HCA development standards.
- Other duties as assigned.
Education and Experience:
- Bachelor's Degree Required
- 5+ years of relevant work experience
- 5+ years of management experience
Other/Special Qualifications:
- Leadership: guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
- Customer oriented: establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
- Technical skills (desired): VisualStudio, C#, ASP.NET, T-SQL, MS, HTML 5, CSS, JavaScript/jQuery/Ajax/JSON, Node.js, Domain Driven Design, Angular, React, FHIR, Kafka, Cloverleaf, Biztalk, WSMQ and Streamsets
- Passionate about how products work “under the hood” and comfortable discussing technical challenges with engineers and architects
- Project management: uses tools and processes to identify and communicate project goals, schedules, responsibilities, progress and performance
- Teambuilding: demonstrates ability to foster and perform in a team-building environment
- Action oriented: demonstrates the ability to think and act; decisiveness, assertiveness, with the ability to achieve results quickly
- Adaptable and flexible, with the ability to handle ambiguity and changing priorities
- Travel: some travel (if, required for special events or when need to travel between locations)
- Required to work in the office a minimum of two (2) days a week in Nashville TN – Capital View Office
- Minimum 4 years of functional management and personnel administration plus experience in the following areas:
- Application Development
- Project Management
- Knowledge of SDLC
- Process Engineering
- Application Development Metrics
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Manager of Enterprise Patient Access opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
