Manager, Marketplace Strategy & Operations (MLB, Resale 3rd Party)

Job Summary:
THE TEAM
The Marketplace Strategy & Operations team (also referred to as Category Management) owns and drives the revenue performance across the professional and college sports, arts/theatre, and concerts Marketplace (B2C) categories. The team is responsible for developing and executing commercial strategies, optimizing critical business levers, driving high-impact initiatives, and tracking overall performance for owned categories with the goal of driving market share growth and millions of dollars in incremental ticket sales.
THE JOB
The Manager will report to the Senior Manager, Category Management and will be responsible for supporting strategic planning, initiative execution, and performance reporting for the 3rd Party Events (events/venues/teams not contracted with Ticketmaster) and MLB categories. In addition, this role will require the candidate to interpret data, help build and execute growth plans for outlined initiatives and lead projects from ideation to execution to drive revenue and profit. This individual will gain a detailed understanding of business initiatives and implications across live event genres, execute critical analyses, work cross-functionally, recommend business-building activities, and communicate those results. The ideal candidate will be analytically driven with strong problem-solving skills, a high business acumen, and the ability to work with and influence a variety of individuals and internal teams.
WHAT YOU WILL BE DOING

• Be a subject matter expert for the 3rd Party Events and MLB marketplace categories at Ticketmaster. This includes understanding the key drivers of supply/demand, understanding the nuances and organizational processes that are unique to your categories, understanding the fan profile, and mastering category level data.
• Build, track, and monitor category performance dashboards, updates, and KPI's to continuously share results with leadership, identify and rectify performance issues, and identify new opportunities
• Conduct rigorous, fact-based analysis that result in actionable recommendations and impactful results. Craft stories/presentations bases on that analysis to communicate findings and influence a wide array of stakeholder groups

• Continuously evaluate internal processes to identify improvements that will reduce the business's cost to serve and identify opportunities to grow and scale the business. Partner with key stakeholder groups (operations, product, engineering, customer service) to build plans around the top priority improvements/opportunities and work to execute.
• Develop, contextualize, and structure day-to-day business opportunities with varying levels of complexity. Drive insights and clear next steps from output.
• Keep a pulse on the overall industry, competitive dynamics, tech & e-commerce trends to inform strategic choices

WHO WE'RE LOOKING FOR
Qualifications

• Bachelor's Degree in business, economics, engineering, or finance
• Minimum of 3 years of experience in a consulting, strategy, or comparable analytics-heavy environment. Experience in e-commerce, technology, or entertainment/media is a plus.
• Minimum of 2 years of experience leading multiple projects with demanding deadlines, changing/ambiguous requirements, and cross-functional interaction

• Minimum of 3 years of experience using Excel and building PowerPoint presentations for both internal and external audiences at multiple organizational levels.
• Experience synthesizing large data sets for actionable insights. Familiarity with SQL, Access or other big data software and data visualization software such as Tableau or DOMO is a plus
• Strong business and financial acumen. Ability to understand the economic drivers behind a variety of business models
• Demonstrated success in verbal and written communication with expertise in adjusting approach based on audience or setting
• Ability to be a decisive project leader, with the drive to push a project forward, draw key insights from analysis, and determine recommendations and next steps

• Desire to help create a fun, productive, and inclusive culture
• Knowledge of, or an interest in, the MLB and live events is a plus

Skills

• Business Driver: Identify problems, develop meaningful solutions, and independently drive work forward with the support of your manager and related business functions
• Analytical Prowess: Get excited working with large data sets and be able to deftly structure analytic approaches to problem solving.
• Persuasive Storyteller: Share plans and insights effectively to drive business strategy and change behavior
• Influencer: Work within a matrixed system and understand what makes others tick to get buy-in on opportunities you identify
• Cross-functional team player: Communicate and collaborate across the entire team to help deliver key category initiatives

Ticketmaster, Live Nation Entertainment, will be closed for a couple of weeks during the year-end holiday break, with operations resuming in the New Year. Please don't be disheartened if we do not respond to you during this time, we will be in touch upon our return!
TICKETMASTER VALUES
Rock Solid Reliability - I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork - I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity - I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion... delivering world class experiences - Fan First.
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