Manager Employee Experience

Role Purpose Statement

The Employee Experience Manager is a high-impact role, central to enhancing the organizational culture at LSG. This role is dedicated to creating and executing a program that prioritizes a positive Employee Experience, starting with onboarding and continuing throughout an employee's journey with LSG. The Employee Experience Manager will serve as the voice of our employees, effectively communicating their feedback and concerns to Field Operations and Human Resources.

Main Accountabilities

• Establish and foster strong partnerships with local operations leaders and corporate partners to integrate a heightened awareness of Employee Experience into their processes, communications, and strategic initiatives.
• Schedule, coordinate, and facilitate new hire orientations and other training and development events.
• Design and execute initiatives aimed at improving the Employee Experience, including focus groups, surveys, and other feedback tools.
• Identify opportunities for improving our onboarding processes for new employees.
• Take the lead in collaborating with operations leaders to introduce and support the "Buddy" new hire onboarding program within their departments, ensuring compliance with program pay incentives.
• Conduct weekly meetings with new hires to review and evaluate their orientation and training experiences, address questions, and resolve concerns.
• Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback and ideas with leadership
• Administer and report on the weekly Employee Engagement scorecard, focusing on new hires' engagement levels and other key performance indicators (KPIs).
• Send weekly report to senior leaders on engagement trends, issues, training needs, etc.
• Serve as a supportive point of contact for newly hired employees, ensuring a smooth transition into the organization.

Knowledge, Skills and Experience

• A Bachelor’s Degree or equivalent experience is required, with a background in Learning and Development preferred.
• Must be bilingual: English/Spanish. Creole is a plus.
• A minimum of 3-5 years of experience in a similar role, demonstrating a track record of success.
• Excellent communication, presentation, and public speaking skills, with the ability to engage employees regardless of the topic.
• Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization. Demonstrates agility, strong interpersonal skills and ability to lead and implement projects.
• An ability to solve problems without a manual.
• Demonstrated experience using data and metrics to identify opportunities for improvement and drive meaningful change.
• Ability to lead work groups and teams to achieve results.
• Highly self-motivated, detail-oriented, and directed.
• Comfortable working in a service industry, light production environment.
• Knowledgeable Microsoft Office Suite