Manager, Driver Community

At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring with a specific emphasis on supporting those Drivers who drive on the Lyft platform.

Lyft is looking for a dynamic, talented Manager, Driver Community to serve as the face of Lyft in our Driver Community. The Manager, Driver Community will help drivers thrive on and off the platform, enhance Lyft's ability to maintain consistent two-way communication, and create opportunities to recognize drivers. 

Responsibilities

• Build and lead a team of talented, empathetic Community Engagement Specialists that will enhance the human connection between Lyft and the Driver Community.
• Develop and manage engagement with the Lyft Driver Community, including the Driver Advisory Council, in-person and virtual roundtable discussions and town halls. 
• Develop and execute on a driver recognition strategy that includes market level appreciation events, executive meet ups, milestone outreach, etc.  
• Work cross-functionally across the Lyft organization to ensure the needs of drivers are met and their recommendations are heard. 
• Collaborate with the Integrated Partner Experience driver team to build a suite of partnerships curated to benefit the Driver Community. 

• Build a database of powerful driver stories to showcase how drivers engage with the Lyft platform.
• Create avenues outside of Lyft's standard growth channels to recruit and retain drivers, enabling opportunities for economic mobility. 
• Develop an immersion experience for Lyft team members to deepen Lyft's empathy and understanding for the driver experience enabling better product ideation. 

Experience

• Lyft rideshare driving experience is strongly preferred. 
• Passionate commitment to the Lyft community.
• Charismatic in-person presence and public speaking ability.
• Bachelor's degree with 4+ years experience as an organizer/regional manager, digital strategist, public engagement professional or other similar work (preferably at the city and state level).
• Must be willing to travel
• Knowledge of best-in-class organizing strategy and tactics.
• Strong understanding of digital organizing and social media engagement.
• Impeccable event organization skills.
• Command of guerrilla marketing and offline advertising tactics.

Benefits

• Great medical, dental, and vision insurance options.
• Mental health benefits.
• Family building benefits.
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off.
• 401(k) plan to help save for your future.
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible.
• Pre-tax commuter benefits.
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program.

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the San Francisco area is $128,250 - $142,500. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.