Executive Director - Product Leader Digital Payments

Are you passionate about enhancing the digital payment experience and solving complex problems for millions of customers? Join us! We are the Commerce Payments organization, a team of talented Product Leaders revolutionizing payment experiences and platforms. We're committed to transforming customer experiences and simplifying business processes, all while striving for product excellence.

As an Executive DirectorProduct Leader for a new payment product, you will create a new, seamless payment experience for customers across the Chase digital payment and commerce experiences. We’re looking for someone who is customer obsessed, has a strong passion to lead “start-up” efforts in large companies, and a desire to be on the forefront of Digital Payments and technology. As a leader on the team, you will be responsible for the full product development lifecycle, defining and shipping a product end-to-end to 60 million+ customers and thousands of merchants.

Job responsibilities:

• Define the vision and strategy for product initiatives.
• Lead and develop a team of product managers; foster an environment of great team culture.
• Manage executive stakeholder relationships and regularly communicate updates on the product strategy, progress, and performance.
• Partner closely with Technology, Design, and Analytics teams to lead product development efforts.
• Define features and communicate requirements to engineering in clearly written documentation.
• Monitor against goals, identify and scope implementation paths for needed enhancements, and create remediation plans when needed.
• Manage product backlog, production support, issue & defect resolution, and prioritization.
Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)

Required qualifications, capabilities, and skills:

• 15+ years of experience in financial services and product management
• Experience in online payments including digital wallets and money movement.
• Experience driving change within large, highly matrixed organizations and managing stakeholders across multiple functions.
• Passion for understanding customer needs and demonstrated ability to build digital products and ability to think strategically while still being comfortable diving into the details required to ensure successful execution.
• Outstanding verbal and written communication & proven track record of managing risk and controls.
• Knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies
• Flexibility to work Eastern Standard Time (EST) hours.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans