Address
Form of work
SalaryPlan, prioritize, coordinate, and monitor activities in the department to ensure accurate, timely, and efficient service. Manage, train, and evaluate staff to achieve and maintain department standards. Develop and deliver programs that support business needs.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.
Lead projects for the division from inception to completion
Develop and maintain strategic partnerships with VSP Division Management Teams. Provide business partners and key executives with customer perspective and facilitate timely responses to complex business challenges and opportunities
Recommend and implement procedural and systems changes to deliver quality service to internal and external customers
Facilitate change in VSP processes, procedures, and systems within the Customer Service Division. Develop and implement communication strategies that support VSP and the division’s Mission, Vision, Value, and Goals
Ensure effective communication is maintained within the division and externally. Where appropriate, inform employees as to plans and programs. Conduct employee discussion sessions at regular intervals
Prioritize, assign, and distribute work to ensure responsibility is at the appropriate level and team members’ skills are developed to support business needs
Identify, consolidate, and prioritize training needs and coordinate training programs with the training unit
Identify and support opportunities for process improvements, resulting in cost efficiencies
Coordinate with other units/departments to facilitate special requests, coordinate tasks, and resolve escalated issues
Job Specifications
Typically has the following skills or abilities:
Bachelor’s degree in a related field or equivalent experience
Minimum of 5 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
Working knowledge of call center systems, business processes and policies, and procedures
Knowledge of quality performance monitoring and improvement methods
Demonstrated ability to analyze work processes and implement changes
Excellent written and verbal communication skills
Strong organizational and project management skills
Proficient with word processing and spreadsheet applications
Ability to regularly exercise discretion and independent judgment in the performance of job duties
#LI-REMOTE
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please
Salary Ranges: $65,000.00 - $117,500.00click here
. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.
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to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
