Customer Order Management Services I- Remote

Who We Are:

UNFI is North America’s Premier Food Wholesaler. We transform the world of food for our associates, customers, suppliers and the families we serve every day. With deeper full store selection and compelling brands for every aisle, built on an unmatched heritage in great food and fresh thinking. And smarter food solutions, from fulfillment to insights and beyond, that help entrepreneurs and major brands alike unlock their full potential and transform their businesses – for the better. Better Food. Better Future.

Purpose:

The Customer Order Management (COM) team serves as a central point of contact for our both customers and internal departments for support of Order Management and services. We are responsible for receiving, coordinating, and facilitating Order Management and customer retail services. The Customer Order Management Services level I works in close coordination with internal departments to ensure proper processing and handling of services provided for the customer. This position is tasked with ensuring that order placement is accurate and consistent through an optimal and efficient operating model. Leveraging knowledge of technology both hardware and software products. this role is responsible to provide first class customer service via emails and telephone, assisting with any ad-hoc customer requests.

Job Responsibilities:

• Manage Customer Orders in line with the guidelines received from customers, sales, supply chain and Operations in an accurate and timely manner.

• Follow system procedures to capture Customer Orders on the systems and undertake sufficient process and controls to manage risk.

• Communicate with customers on order related activities to deliver high service levels

• Manage the resolution of day to day operational issues or errors and resolve anomalies to ensure high-level of customer service and accurate transactions.

• Work collaboratively with peers to share best practice, creating an awareness of issues throughout the department.

• Use appropriate systems and tools to ensure orders are processed timely and accurately

• Triage orders exceptions to resolve prior to processing orders through the DC. Manage late order and add-ons by setting up additional order waves in the systems

• Represent the team, department in a professional manner, understanding and anticipating the business needs, developing good working relationships with all internal and external parties

• Track special orders (future ship date orders) while consistently monitoring product availability and ship dates of deliveries.

• Manage communication with Sales, Procurement, and the Customer regarding ship date changes due.

• Remain in compliance with established performance metrics that support the optimal UNFI customer experience.

• Provide Tier I technical helpdesk support to customers who require help with technical products or services.

Job Requirements:

Education/ Certifications/Experience (Required & Preferred)

• Associates degree in Business Management or a related field or equivalent experience.

• 1-2 y ears relevant work experience preferred

• Must be proficient in use of Microsoft Office applications.

• Product knowledge and industry terms related to UNFI required.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.