Customer Service / Office Manager

WHAT QUALIFICATIONS ARE WE SEEKING?

• 5+ years of direct management experience, ideally including office or Customer Service management and experience supporting active employee development
• Applied knowledge of accounting functions (i.e., payroll, budgeting, AR/AP)
• Strong experience in a Customer Service capacity
• Excellent interpersonal skills and effective verbal and written communication skills
• Education to include a high school diploma or equivalent

• Creating a thriving work environment that cultivates positive morale, productivity, and employee development
• Implementing a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers
• Ensuring professional behavior and courtesy in interactions with customers, employees, and vendors; taking corrective action when needed
• Elevating customer satisfaction, growth, and retention
• Effectively training and coaching the office staff to identify opportunities for additional sales
• Scheduling delivery, service, and sales appointments, optimizing company resources while offering customers viable options
• Providing, compiling, and analyzing data to make recommendations for improving Customer Service, enhancing customer retention, and increasing the customer base
• Overseeing the accuracy of the dealership’s financial reports, efficient operation, and expense control