Customer Service Manager

Nott Company has an opening for Customer Service Manager to effectively manage the people, processes and systems of the Mobile Fluid Power Customer Service group in order to provide excellent service to our customers.

In this role, you will:

1. Participate in moderate to long term business planning processes, including budgeting and staffing, with direct responsibility for the Mobile Fluid Power Division’s Customer Service function.

2. Provide Customer Service for all outside sales staff assigned & house accounts.

3. Manage hiring, training and performance management for all employees in specified areas of accountability, direct workflow.

4. Manage customer communications through telephone, email, and through the application of e-commerce tools such as EDI.

5. Work with Division Manager, and cross-functionally with Sales and Purchasing to support the processes for required customer price adjustments through the Company’s customer pricing structure to maximize gross profit levels and import the files in SXe.

6. Monitor margins of all sales for the division

7. Develop benchmarks & supporting metrics for providing excellence in Customer Service in all areas of responsibility including quote-to-order processes, billing, returns, and various customer support processes that evolve.

8. Work to provide necessary product training to CSRs & technical product application support to customers.

9. Support the VMI program and Build Center by creating required labels.

10. Import Customer forecasts through the Power-Bi tool

11. Participate in processes and programs aimed at continuous improvement and safety.

12. Perform other duties as assigned.

Successful candidates will have:

· Bachelor's degree required; business related area preferred.

· Minimum 5 years Customer Service experience in an industrial distribution company including at least 2 years of management experience.

· Excellent Customer Service skills

· People management and process development skills.

· Effective written and oral communication skills.

· Ability to define and resolve problems independently

· Highly organized and detail oriented

· Strong PC skills including Microsoft Outlook, Word, Excel

Must be able to pass a pre-employment background check and drug/alcohol test.

Nott Company

Founded in 1879, Nott Company is a leading and respected supplier of fluid power products and systems, industrial products and assemblies, and custom fabricator of flexible materials to original equipment manufacturers. We are 100% employee owned with a passion for growth and excellent service to our customers.

We offer a competitive salary and benefits package including medical and dental insurance, life/AD&D insurance, short and long term disability, flexible spending accounts, paid holidays, personal time off, 401(k) and ESOP retirement programs and more!

Please visit our company web page at www.nottco.com to learn more about our company.

Equal Opportunity Employer

Job Type: Full-time

Pay: $70,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Customer Service management: 2 years (Required)

Ability to Relocate:

• Savage, MN 55378: Relocate before starting work (Required)

Work Location: In person