Manager, Commercial Operations

Woodward's Diversity, Inclusion and Belonging Commitment

At Woodward, no matter where you are from, your physical appearance, or how you identify, you deserve the opportunity to reach your greatest potential.  We are on a journey to achieve this as an organization and want to work closely with our members to set the right path.

We humbly acknowledge this will be an imperfect journey.  Yet, we are steadfastly committed to embracing the power of diverse people, perspectives and experiences for our current members, attracting the best talent across our communities, and creating an inclusive and rewarding workplaces for all.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.  

         Estimated annual base pay:  $89,000 - $111,000 (midpoint

         All members included in annual cash bonus opportunity 

         401(k) match (4.5%)

         Annual Woodward stock contribution (5%)

         Tuition reimbursement and Training/Professional Development opportunities for all members  

         12 paid holidays, including floating holidays 

         Industry leading medical, dental, and vision Insurance upon date of hire

         Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave 

         Paid parental leave

         Adoption Assistance  

         Employee Assistance Program, including mental health benefits 

         Member Life & AD&D / Long Term Disability / Member Optional Life 

         Member referral bonus 

         Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending

         Voluntary benefits, including:  

o    Home / Auto Insurance discounts 

o    Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave 

 Are you ready to make your mark?  If you're a Manager, Commercial Operations/Customer Service Manager, we have an exciting opportunity for you!  This management role is responsible for establishing site or functional level customer service policies and operating procedures for managing Aftermarket Sales business administration process. You will oversee leading a team of customer service representatives in the administration of customer orders and related customer service functions. 

 What You Will Be Doing 

• Plan and orchestrate strategic sales administration requirements for the Aftermarket Sales structure. This is a commercial position with the primary requirement to lead and execute all customer service functions for Aftermarket sales at assigned sites. 
• Develop and implement standard commercial support processes to the benefit of both the company and customers using Lean tools and methodologies to maximum performance and response.
• Lead Customer Support Representatives in the administration of customer orders and related customer service functions including customer call administration, order entry, quotation support, customer approvals, export license coordination, invoicing, and receivables management. 
• Support, and lead as necessary, the Proposal Management process for Aftermarket sales opportunities. Specific responsibilities include executing to site specific proposal development/quotation processes to ensure timely issuance of customer quotations.
• Support the Sales, Inventory & Operations (SIOP) and BTO/Demand Planning processes through gathering and presentation of aftermarket product and service forecasts.

What We Are Looking For 

• Minimum of 5 years' experience in Sales, Commercial Operations, or Customer Service.
• 2 years' experience in a leadership role, including staff development and succession planning.
• BS/BA in Business Administration or related education required.
• Six Sigma or Lean certification required (training & application).
• Strong knowledge of Customer Service processes and related responsibilities
• Ability to effectively partner with sales and marketing to ensure appropriate service strategy and pricing of OEM sales opportunities.
• Strong financial knowledge on the commercial principles of new quotation development, contract review, cost, pricing, volume discounts, payments and/or collections.
• Excellent communication skills both oral and written.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of ITAR and EAR, or possess all required authorizations from the U.S. Department of State Department and the U.S. Department of Commerce. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Woodward is an Equal Opportunity Employer 

EO/AA/M/F/Disabled/Protected Veterans